Kemesha Jackson
Hanover
Summary
Certified Medical Technician with a proven track record in patient care, medication administration, and cleanliness maintenance. Extensive experience in vital signs, CPR, and test result handling. Customer service professional with 3+ years of experience in collections and a strong commitment to delivering superior service. Adaptable to diverse environments and skilled at providing quality-driven support. Demonstrated success in increasing customer satisfaction by 25% within a 12-month period through efficient communication and resolution strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Technician
Pristine Health Services LLC
10.2023 - Current
- Company Overview: to create supportive environments and individualized services for people with developmental disabilities, and to promote dignity, self-reliance, health, productivity and community membership through the caring and flexible provision of habilitation, vocational and support services which are designed with and implemented for each individual
- To create supportive environments and individualized services for people with developmental disabilities, and to promote dignity, self-reliance, health, productivity and community membership through the caring and flexible provision of habilitation, vocational and support services which are designed with and implemented for each individual
Customer Service Representative
CONTINUUM GLOBAL SOLUTIONS
01.2021 - 01.2022
- Consistently provided exceptional patient care, maintaining 100% patient satisfaction scores through active listening and problem-solving skills, increasing customer retention and loyalty
Collections Supervisor
ITEL BPO
01.2019 - 01.2021
Customer Service Representative
Collective Solutions
01.2017 - 01.2018
Education
Graduate Certificate - Front Office Studies
Kenilworth HEART Academy
Jamaica08-2013
High School Diploma -
Green Island High School
Skills
- Collections Oversight
- Emergency CPR Techniques
- Client Support
- Medication Oversight
- Excel Proficiency
- Proficient in Microsoft Word
- Printer Operation
- Service Optimization
- Event Table Setup
Accomplishments
- Documented and resolved medication administration.
Certification
Certificate in Front Office Skills Level 11
Languages
English
Full Professional
Timeline
Certified Medical Technician
Pristine Health Services LLC
10.2023 - Current
Customer Service Representative
CONTINUUM GLOBAL SOLUTIONS
01.2021 - 01.2022
Collections Supervisor
ITEL BPO
01.2019 - 01.2021
Customer Service Representative
Collective Solutions
01.2017 - 01.2018
Graduate Certificate - Front Office Studies
Kenilworth HEART Academy
High School Diploma -
Green Island High School
Certificate in Front Office Skills Level 11
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