Kemeshia McCarthy
Conyers,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Walmart
Conyers, GA
10.2022 - Current
- Operated delivery vehicle efficiently to ensure timely arrivals at customer locations.
- Managed route planning and navigation to optimize delivery schedules.
- Communicated effectively with customers regarding delivery status and inquiries.
- Maintained accurate records of deliveries and inventory for operational tracking.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Uber Driver
Uber And Lyft
Atlanta, GA
07.2017 - 10.2022
- Delivered exceptional customer service, ensuring a comfortable and safe ride experience.
- Maintained vehicle cleanliness and compliance with safety standards for passenger satisfaction.
- Navigated efficiently using GPS tools, optimizing routes to reduce travel time.
- Managed schedules effectively to accommodate high-demand periods and enhance availability.
- Assisted passengers with luggage and mobility needs, providing courteous support.
Detailer/Inventory Specialist
DriveTime Inspection Center
Stockbridge, GA
11.2016 - 08.2017
- Inspected vehicles for quality assurance and detailed reporting of findings.
- Operated diagnostic equipment to evaluate vehicle conditions and recommend necessary repairs.
- Maintained comprehensive records of inspections and services performed on vehicles.
- Collaborated with technicians to enhance workflow efficiency during inspection processes.
Cashier/Customer Service Representative
Wal-Mart Supercenter
Miami, FL
05.2016 - 11.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and performed daily cash reconciliation.
- Assisted customers with inquiries, providing product information and resolving issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Hairstylist
SND Signature Cutz
Miramar, FL
03.2012 - 01.2016
- Delivered personalized haircutting and styling services to diverse clientele.
- Collaborated with team members to maintain salon cleanliness and organization.
- Advised clients on hair care products and techniques tailored to individual needs.
- Mentored junior stylists in advanced cutting and coloring techniques.
Education
Master Cosmetology - Cosmetology
Georgia Career Institute
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Active listening
- Critical thinking
- Professional telephone demeanor
Timeline
Delivery Driver
Walmart
10.2022 - Current
Uber Driver
Uber And Lyft
07.2017 - 10.2022
Detailer/Inventory Specialist
DriveTime Inspection Center
11.2016 - 08.2017
Cashier/Customer Service Representative
Wal-Mart Supercenter
05.2016 - 11.2016
Hairstylist
SND Signature Cutz
03.2012 - 01.2016
Master Cosmetology - Cosmetology
Georgia Career Institute