KEMONNA Q. HARRIS
Burbank,California
Summary
Results-driven Retail Management Executive with over 20 years of progressive experience leading operations for prestigious brands including Fashion Nova, Pandora, True Religion, and Sephora. Proven track record of transforming underperforming locations into top-performing stores through strategic leadership, revenue optimization, and exceptional team development. Recognized for innovative approaches to merchandising, customer experience enhancement, and consistent profitability achievement.
Overview
23
23
years of professional experience
Work History
Store Manager
FASHION NOVA, INC.
Burbank, California
01.2024 - Current
- Oversee all aspects of store operations, P&L management, and performance metrics
- Lead recruitment, training, and development of high-performing sales associates
- Implement strategic merchandising initiatives aligned with corporate brand direction
- Analyze sales data to identify trends and optimize inventory and staffing levels
- Cultivate exceptional customer experience standards resulting in increased loyalty and retention
Store Manager
PANDORA JEWELRY, INC.
Glendale, California
01.2022 - 01.2024
- Consistently achieved all profit targets and KPIs through strategic sales planning and execution
- Developed and implemented staff training programs that enhanced product knowledge and sales techniques
- Orchestrated successful promotional events that drove significant traffic and sales increases
- Maintained precise inventory control procedures, minimizing shrinkage and maximizing floor stock availability
- Built strong client relationships through personalized service and follow-up programs
Store Manager
PANDORA O&O BY BEN BRIDGE JEWELERS
Glendale, California
01.2018 - 01.2022
- Directed all operations for high-volume jewelry boutique within prestigious Ben Bridge partnership
- Executed strategic staffing plans through recruitment, training, and performance management
- Designed and implemented local marketing initiatives that generated substantial revenue growth
- Established robust inventory management protocols that optimized stock levels and turn rates
- Created exceptional customer experiences that resulted in high conversion and repeat business
Assistant Boutique Manager
BARE MINERALS BOUTIQUE
Valencia and Santa Clarita, California
01.2017 - 01.2018
- Supported all aspects of boutique operations including staff scheduling, training, and development
- Coordinated visual merchandising updates and promotional display installations
- Implemented customer loyalty programs that increased repeat purchases and average transaction value
- Assisted with inventory management, including receiving, cycle counts, and loss prevention measures
- Conducted product knowledge sessions and technique demonstrations for both staff and customers
General Manager
GAP KIDS
Glendale, California
01.2014 - 01.2016
- Directed operations for high-volume children's apparel store in premium shopping destination
- Managed P&L responsibility with focus on expense control and sales growth initiatives
- Led implementation of new corporate programs, ensuring team adherence and execution
- Developed succession planning strategies that promoted internal advancement
- Created promotional strategies that consistently exceeded sales targets
Store Manager
TRUE RELIGION BRAND JEANS
Commerce, California
01.2013 - 01.2014
- Transformed underperforming location into a top 10 store nationwide through strategic leadership
- Implemented comprehensive staff training programs that significantly improved sales metrics
- Executed visual merchandising directives that enhanced brand presentation and product storytelling
- Established inventory control measures that optimized stock levels and minimized discrepancies
- Developed customer relationship strategies that increased loyalty and lifetime value
Store Manager
VICTORIA'S SECRET
Hollywood, California
01.2010 - 01.2013
- Achieved Platinum Status ranking in top 100 out of 1,000+ store locations nationwide
- Directed operations for high-profile location with significant tourist and celebrity clientele
- Implemented loss prevention strategies that significantly reduced shrinkage
- Led team training initiatives that improved conversion rates and units per transaction
- Executed corporate visual directives while adapting to local market preferences
Store Manager
SEPHORA
Multiple Locations
01.2002 - 01.2010
- Received 'Most Innovative' Award for two consecutive years while maintaining consistent profitability
- Managed multiple store locations throughout career progression, including flagship and airport venues
- Implemented strategic merchandising and promotional activities aligned with seasonal campaigns
- Developed comprehensive training programs for beauty advisors across multiple product categories
- Created exceptional customer experiences through personalized consultations and events
Education
Business Studies - minor in Accounting
GLENDALE COLLEGE
Business Administration Studies -
OHLONE COLLEGE
Business Administration Studies -
LANEY COLLEGE
Information Systems Studies -
COMPUTER LEARNING CENTER
Skills
- Store Operations & P&L Management
- Team Leadership & Development
- Visual Merchandising & Brand Presentation
- Inventory Management & Loss Prevention
- Revenue Growth & Profit Maximization
- Customer Experience & Relationship Building
- Special Event Planning & Execution
- Staff Recruitment & Retention
- Crisis Management & Problem Resolution
- Supply chain management
Professional Development
- Retail Management Leadership Certification
- Visual Merchandising and Store Design Workshop
- Advanced Customer Experience Management Training
- Inventory Control and Loss Prevention Certification
- Conflict Resolution and Team Building Seminar
Accomplishments
- Won Most Innovative award 2 years in a row out of 200 Store Managers
- Out of 7 years only missed goal 4 times
- Lead successful 20 department head store visit
- Invited to create CRM system at True Religion
- Roled out efficient processing system that was then roled out the remaining outlet stores
Timeline
Store Manager
FASHION NOVA, INC.
01.2024 - Current
Store Manager
PANDORA JEWELRY, INC.
01.2022 - 01.2024
Store Manager
PANDORA O&O BY BEN BRIDGE JEWELERS
01.2018 - 01.2022
Assistant Boutique Manager
BARE MINERALS BOUTIQUE
01.2017 - 01.2018
General Manager
GAP KIDS
01.2014 - 01.2016
Store Manager
TRUE RELIGION BRAND JEANS
01.2013 - 01.2014
Store Manager
VICTORIA'S SECRET
01.2010 - 01.2013
Store Manager
SEPHORA
01.2002 - 01.2010
Business Studies - minor in Accounting
GLENDALE COLLEGE
Business Administration Studies -
OHLONE COLLEGE
Business Administration Studies -
LANEY COLLEGE
Information Systems Studies -
COMPUTER LEARNING CENTER