Ke'Mya Grant
Thomasville,GA
Summary
Experienced with patient care and clinical procedures, delivering essential support in medical settings. Utilizes phlebotomy and EKG skills to enhance patient experience and efficiency. Strong understanding of medical terminology and healthcare protocols, ensuring high standards of care and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Access2Care
06.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
Certified Clinical Medical Assistant
The Pediatric Center
01.2020 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Patient Care Technician
Archbold Memorial Hospital
05.2017 - 12.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
High School Diploma -
Thomasville High School
Thomasville05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Immunization administration
- Vital signs monitoring
- Medical history recording
- Specimen collection
- Professionalism and ethics
- Examination preparation
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Access2Care
06.2024 - 03.2025
Certified Clinical Medical Assistant
The Pediatric Center
01.2020 - 05.2024
Patient Care Technician
Archbold Memorial Hospital
05.2017 - 12.2019
High School Diploma -
Thomasville High School
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