Ken Corcoran
Cheshire,CT
Summary
Knowledgeable and dedicated professional with extensive experience in Client Relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Co-Owner
American Dance Experience
2000.03 - Current
- Maintaining and recording payroll data, tracking employee work hours and updating records
- Marketing of Dance Classes on various advertising channels including social media
- Handling customer complaints and issues and dealing with parental grievances in satisfactory manner
- Organizing and implementing extra activities such as team building activities, NY Dance Classes, Broadway shows and Halloween Parties and ensuring that these activities are successfully completed without any issues
- Completing Registration for Dance competitions at both regional and national level.
Appointment Setter
The Orlando Group
2019.01 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received over 50 daily in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Telemarketing Manager
Merchant E-Solutions
2015.02 - 2017.11
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Excellent communication skills
- Computer Literate
- Adaptability
- Leadership abilities
- Networking abilities
- Relationship Building
Timeline
Appointment Setter
The Orlando Group
2019.01 - Current
Telemarketing Manager
Merchant E-Solutions
2015.02 - 2017.11
Co-Owner
American Dance Experience
2000.03 - Current
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