Ken'Travious Davis
Hazlehurst,USA
Summary
As a FedEx employee who has worked in the Quality Assurance department for years. I am one of the first line of communication a customer has and my main job is to ensure quality in package and delivery for customers satisfaction. I have the necessary knowledge and skills of customer service, communication, problem solving, and time management and organization.
Overview
6
6
years of professional experience
4041
4041
years of post-secondary education
Work History
Shift Lead Manager
Walgreens
Hazlehurst
05.2026 - Current
- Coordinated shift schedules and assigned tasks to team members.
- Trained and mentored team members to enhance service quality.
- Supervised daily operations and ensured compliance with company policies.
- Handled customer inquiries and resolved issues promptly.
- Managed inventory levels and organized stock for optimal efficiency.
- Conducted regular team meetings to promote communication and collaboration.
- Monitored performance metrics to identify areas for improvement.
Senior Operations Administrator III
FedEx Ground
Pearl, USA
06.2021 - Current
- Maintained quality handling of all packages within the hub in accordance with company policies and procedures.
- Repacked damaged packages and completed damaged package reports to ensure compliance and accuracy.
- Processed damaged hazardous materials packages and filed related reports to maintain safety standards.
- Ensure compliance with all safety and work rules and regulations. Ensure the maintenance of all housekeeping standards.
- Investigated damaged packages for missing content and filed package damage reports to track issues and improve accountability.
- Investigate damaged packages for missing content and file package damage report.
- Process damaged hazardous materials packages and file all related reports.
- Executed various tasks to support team operations.
- Executed various tasks to support team objectives.
DRIVER
Pizza Hut
Hazlehurst, USA
12.2020 - 01.2021
- Transport orders to customers on time. In addition to delivery, I handled payment collection for cash orders, maintained store cleanliness during slow periods, and supported various tasks.
- Delivered pizzas to customers promptly and ensured accurate order fulfillment.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Managed cash transactions and processed payments efficiently during deliveries.
Education
Associate's Degree - Entertainment Media
Hinds Community College
Utica, MississippiHigh School Diploma -
Hazlehurst High School
Hazlehurst, MississippiSkills
- Logistics Coordination
- Shift scheduling
- Inventory management
- Package handling
- Safety Compliance
- Excel
- SQL
- Microsoft Office
- Customer service
Timeline
Shift Lead Manager
Walgreens
05.2026 - Current
Senior Operations Administrator III
FedEx Ground
06.2021 - Current
DRIVER
Pizza Hut
12.2020 - 01.2021
Associate's Degree - Entertainment Media
Hinds Community College
High School Diploma -
Hazlehurst High School
Extracurricular Activities
Set Construction