Summary
Overview
Work History
Education
Skills
Timeline
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Ken Harris

Dallas,TX

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

11
11
years of professional experience

Work History

COMMUNITY MANAGER

DAYRISE RESIDENTIAL
06.2021 - Current
  • Professionally managed a 536-unit B+ garden-style community bringing hospitality and major upgrades to a diverse community increasing revenue and staying competitive in a growing market
  • Managing the client/ownership relationship and offering projections for the area for the next 5 years to lead the area
  • Supervising 16 employees and balancing all strengths and weaknesses encouraging personal performance growth.
  • Address and resolve tenant complaints and inquiries, maintaining high satisfaction.
  • Work with maintenance staff to complete timely repairs and enhancements.

PROPERTY MANAGER

CUSHMAN & WAKEFIELD
08.2012 - 06.2021
  • Control expenditures by staying within the constraints of the approved budget and managing the balance and maintenance of the petty cash fund
  • Suggest changes in concessions, rent amounts, and amenity pricing based on performance and sub- market to maintain leasing velocity
  • Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
  • Increased Net Operations by 45% in a fiscal year of two adjacent assets
  • Hosted social media soirees for residents quarterly to increase ORA scores for multiple assets
  • Hosted Resident Retention parties that included game night, movie night, entrepreneurs’ night, etc
  • To increase lease renewals and give back to residents at a minimum out-of-pocket cost
  • Oversaw and contributed to renovations, community upgrades, and other capital improvements.

Education

BACHELOR OF SCIENCE - Business Administration, Communication

CALIFORNIA STATE UNIVERSITY OF LOS ANGELES
2011

Skills

  • Microsoft Dynamics
  • Leasing and Sales
  • Financial Statements
  • Financial Management
  • Business Development
  • Staff Management
  • Team Training
  • Customer Relationship Management

Timeline

COMMUNITY MANAGER

DAYRISE RESIDENTIAL
06.2021 - Current

PROPERTY MANAGER

CUSHMAN & WAKEFIELD
08.2012 - 06.2021

BACHELOR OF SCIENCE - Business Administration, Communication

CALIFORNIA STATE UNIVERSITY OF LOS ANGELES

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