Ken Larrobis

• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provided basic end-user troubleshooting and desktop support.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Configured hardware, devices, and software to set up work stations for staff members.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.

Same responsibility as above.