Ken Mann
Vandalia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and customer support. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
2J Supply
01.2013 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
Safety Coordinator
2J Supply
06.2019 - Current
- Recognized, documented, and advised on removal of hazards.
- Developed new training programs to address performance and knowledge issues.
- Recommended changes to company culture to improve safety and meet changing demands.
- Created and directed job-specific equipment training video and distributed for company-wide learning
Clubhouse/Pool Manager
Miami Valley Golf Club
04.2016 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Performed annual maintenance inspections, conducted facility repairs and coordinated with contractors for outside repairs.
- Participated with ownership in delivery of multi-year annual improvement plans.
- Created and implemented annual hiring processes by writing job descriptions, recognizing staffing requirements and conducting interviews
- Communicated with Mont. Co. Combined Health District and successfully passed yearly, and bi-weekly health and facility inspections
Education
Associate of Science - Fire Science
Sinclair Community College
Dayton, OH05-1994
Skills
- Excellent sales performance
- Client support coordination
- Driven professional
- Innovative problem solving
- Proven leadership ability
- Reliable and committed
Timeline
Safety Coordinator
2J Supply
06.2019 - Current
Clubhouse/Pool Manager
Miami Valley Golf Club
04.2016 - Current
Inside Sales Representative
2J Supply
01.2013 - Current
Associate of Science - Fire Science
Sinclair Community College
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