Ken Moncada
South Plainfield,NJ
Summary
Dynamic sales support professional with a proven track record at Renewal By Anderson, excelling in customer relationship management and problem-solving. Enhanced efficiency through effective coordination and communication, leading to improved client satisfaction. Bilingual in English and Spanish, adept at multitasking and prioritizing tasks to meet tight deadlines. Was also named ISC MVP in 2022.
Overview
12
12
years of professional experience
Work History
Sales Support Specialist
Renewal By Anderson
Cranford, NJ
09.2024 - Current
- Assisted in processing customer requests and inquiries to ensure timely fulfillment
- Supported sales team with administrative tasks, enhancing overall efficiency.
- Coordinated communication between departments to streamline sales support functions.
- Conducted research on customer needs and preferences to inform sales strategies.
- Coordinated responses and resources to handle special client requests.
Confirmation Coordinator
Renewal By Anderson
Cranford
03.2024 - 08.2024
- Coordinated confirmation processes to ensure timely communication with clients and sales representatives.
- Managed scheduling logistics for appointments, maximizing efficiency in project timelines.
- Implemented verification processes to resolve address issues quickly.
Inside Sales Representative
Renewal By Anderson
Cranford, NJ
02.2021 - 02.2024
- Conducted client outreach to generate leads and increase appointment scheduling.
- Collaborated with team members to refine sales presentations for improved customer engagement.
- Assisted in developing targeted marketing campaigns to boost product awareness in the market.
- Participated in training sessions to stay updated on product offerings and industry trends.
- Answered customers' questions regarding products and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Supervisor
Luis Windows
Plainfield, NJ
06.2013 - 12.2020
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members to enhance productivity and efficiency.
- Streamlined workflow processes, reducing downtime and improving output consistency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Skills
- Customer relationship management
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Decision-making
- Task prioritization
- Self motivation
- Bilingual English/Spanish
- Teamwork
- Teamwork and collaboration
Timeline
Sales Support Specialist
Renewal By Anderson
09.2024 - Current
Confirmation Coordinator
Renewal By Anderson
03.2024 - 08.2024
Inside Sales Representative
Renewal By Anderson
02.2021 - 02.2024
Supervisor
Luis Windows
06.2013 - 12.2020