Ken Moore
Benbrook,TX
Summary
Adept at steering high-stress projects to completion, I excelled as a Manager at Rick's Hardware & Plumbing, enhancing customer satisfaction and ensuring top-notch service. In my 20+ years working at Rick's Hardware, not of my customers or clients would give me glowing reviews(upon request) My expertise in time management and team leadership significantly contributed to our success, skillfully managing installation schedules and maintaining exemplary standards vital for completion of a custom home.
Dedicated Hardware professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Manager
Rick's Hardware & Plumbing
04.2004 - Current
- Managed and motivated employees to be productive and knowledgeable for the sale and installation of decorative hardware and plumbing for new custom homes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service of the sale, delivery, installation and any warranty issue of hardware products purchased from Rick's Hardware
- Maintained hardware and plumbing displays to enure new product was displayed and discontinued was removed to be sent back to vendor
- Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
- Managed installation schedule for hardware installation. The installation scheduling can be high stress most days due to scheduling delays from builders or employees missing work. Our scale of work is at the very end of a build and our quality of product and installation is vital for a home to pass inspection.
Education
High School Diploma -
Highlands Ranch High School
Highlands Ranch, CO05-1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Working in a high stress industry
Timeline
Manager
Rick's Hardware & Plumbing
04.2004 - Current
High School Diploma -
Highlands Ranch High School
Similar Profiles
Brett KalinowskiBrett Kalinowski
Office Manager at Rick's Plumbing, Heating, & CoolingOffice Manager at Rick's Plumbing, Heating, & Cooling
Casey FazioCasey Fazio
Assistant Manager at This & That Hardware and PlumbingAssistant Manager at This & That Hardware and Plumbing
Tom HarielTom Hariel
Showroom Manager at Lighting Inc. Plumbing And HardwareShowroom Manager at Lighting Inc. Plumbing And Hardware