Ken Palmer
Manchester
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
26
26
years of professional experience
Work History
Customer Service Representative Manager
Modern Automotive Repair & Service
Essex
03.2011 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted with developing strategies to increase customer retention and loyalty.
- Monitored customer service team to assess knowledge, tone, and adherence to company policy.
- Provided guidance to team members regarding difficult or complex inquiries from customers.
Customer Service Representative
Trailer Depot
West Palm Beach
11.2001 - 06.2009
- Led on- and off-site customer support teams across multiple time zones.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Strengthened customer retention by offering discount options.
- Developed positive relationships with customers through friendly relationships.
- Contacted customers about potential service upgrades, new services and account changes.
Dobles Chevrolet
Dobles
Manchester
04.1999 - 08.2002
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Applied Science - Computer And Information Systems Security
Kaplan University
Davenport, IA10-2012
Skills
ASE certified technician Certified Welder 30 years of automotive service experience Can sell a ketchup popsicle to a Nun wearing white gloves!
Timeline
Customer Service Representative Manager
Modern Automotive Repair & Service
03.2011 - Current
Customer Service Representative
Trailer Depot
11.2001 - 06.2009
Dobles Chevrolet
Dobles
04.1999 - 08.2002
Associate of Applied Science - Computer And Information Systems Security
Kaplan University