Ken Young
Muskegon,MI
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting automotive sales. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
22
22
years of professional experience
Work History
Sales Manager
Preferred Ford
06.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Deputy Sheriff (Reserve)
Sweetwater County Sheriff's Office
08.2008 - 03.2020
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Provided public safety assistance at community events to maintain safe and secure environments.
General Sales Manager
First Choice Ford/GMC/RV
06.2001 - 03.2020
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Education
Certification - Law Enforcement
Wyoming Police Academy
Douglas, WY02.1998
Certification - Law Enforcement
Federal Police Academy
Marana, AZ04.1994
High School Diploma -
Gladstone Area High School
Gladstone, MI05.1980
Skills
- Sales Team Training
- Customer service and retention
- Leadership and team building
- Recruiting and hiring
- Sales tracking
- Dealership Operations
- Goal Setting
- Sales Process
- Product Knowledge
Timeline
Sales Manager
Preferred Ford
06.2020 - Current
Deputy Sheriff (Reserve)
Sweetwater County Sheriff's Office
08.2008 - 03.2020
General Sales Manager
First Choice Ford/GMC/RV
06.2001 - 03.2020
Certification - Law Enforcement
Wyoming Police Academy
Certification - Law Enforcement
Federal Police Academy
High School Diploma -
Gladstone Area High School
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