McKenzie Ward
224 Nickolet St PO Box 124, Fairfax,IA
Summary
Dynamic and results-driven professional with a strong background in customer service and staff management, honed at McKenzie Ward at Salon Flats on 12th. Proven ability to develop loyal clientele and resolve complaints effectively, while overseeing financial operations. Skilled in employee development and problem-solving, ensuring a welcoming environment and exceptional service.
Overview
21
21
years of professional experience
Work History
Hair Salon Owner
McKenzie Ward at Salon Flats on 12th
Cedar Rapids, IA
10.2012 - Current
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
Assistant Manager
Whiskey Jos
Cedar Rapids, IA
01.2022 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Red Frog
Cedar Rapids, IA
05.2021 - 12.2022
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Paraprofessional
Southeast Jr High School
09.2018 - 06.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Bartender
Shueys
Cedar Rapids, IA
06.2014 - 05.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Papa Juan’s
Cedar Rapids
04.2004 - 09.2011
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
La James International School of Hairstyling
Iowa City, IA03.2012
High School Diploma -
John F Kennedy High School
Cedar Rapids, Iowa05.2008
Skills
- Employee development
- Customer service
- Problem-solving skills
- Staff management
- Food service background
- Food preparation
- Order taking
- Food allergy awareness
- Quick learner
Timeline
Assistant Manager
Whiskey Jos
01.2022 - 03.2024
Bartender
Red Frog
05.2021 - 12.2022
Paraprofessional
Southeast Jr High School
09.2018 - 06.2020
Bartender
Shueys
06.2014 - 05.2015
Hair Salon Owner
McKenzie Ward at Salon Flats on 12th
10.2012 - Current
Server
Papa Juan’s
04.2004 - 09.2011
High School Diploma -
John F Kennedy High School
La James International School of Hairstyling