Charmaine Ford
Clinton,MD
Summary
Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback.
Overview
7
7
years of professional experience
Work History
Hair Salon Owner
The Loft Backstage
Alexandria , VA
01.2018 - 12.2024
- Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.
- Organized inventory system for tracking product sales and restocking shelves accordingly.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Ensured compliance with local health department regulations.
- Conducted regular staff meetings to discuss operational issues or changes in policies or procedures.
- Recruited new employees based on skill level, qualifications and customer service skills.
- Developed unique hair styling techniques for customers to create a personalized look.
- Implemented quality assurance measures to ensure high levels of customer satisfaction.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Provided customer service and addressed customer complaints in a timely manner.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
Education
Some College (No Degree) - Computer Science
Morgan State University
Baltimore, MDSkills
- Coloring techniques
- Continuing education
- Industry trend awareness
- Salon hygiene maintenance
- Business management
- Upselling services
- Appointment scheduling
- Social media promotion
- Staff management
- Employee training
- Health and safety
- Quality assurance
- Goal setting
- Effective multitasking
- Communication
- Teamwork and collaboration
- Business development
Timeline
Hair Salon Owner
The Loft Backstage
01.2018 - 12.2024
Some College (No Degree) - Computer Science
Morgan State University
Similar Profiles
Marina MarshMarina Marsh
President & Founder at Web Loft Designs / Web Loft PartnersPresident & Founder at Web Loft Designs / Web Loft Partners
Izzy J GreenwayIzzy J Greenway
Assistant Teacher at Breckenridge Backstage TheaterAssistant Teacher at Breckenridge Backstage Theater
Keaton AsmaKeaton Asma
Friendly Bouncer at Backstage Bar And GrillFriendly Bouncer at Backstage Bar And Grill
Pantera CarterPantera Carter
Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.
Taysia PhelpsTaysia Phelps
First Grade Elementary Teacher at Prince George's Public SchoolsFirst Grade Elementary Teacher at Prince George's Public Schools