Kena Hill
Richwood
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in cash register operation and customer transaction processing. Recognized for resolving issues swiftly and enhancing the shopping experience through effective communication and organization. Proven ability to train new staff, ensuring high standards of service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service/Front End Cashier
Walmart
12.2024 - Current
- Operated cash register efficiently, processing customer transactions accurately and swiftly.
- Provided exceptional customer service, assisting shoppers with inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in stocking merchandise at registers, ensuring product availability for customers.
- Trained new cashiers on procedures and customer interaction best practices effectively.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Dietary Aide
Bluebird Retirement Community
08.2022 - 04.2024
- Prepared and served nutritious meals following dietary guidelines and individual patient needs.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with dietary team to ensure timely meal delivery for patients.
- Ensured proper food handling procedures to maintain safety and hygiene standards.
- Supported dietary staff with training new team members on meal preparation techniques.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Cleaned and organized kitchen, dining and service areas.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Observed diners to respond to additional requests and determine when meal completed.
Resident Aide
Bluebird Retirement Community
08.2023 - 04.2024
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored resident well-being, reporting changes to healthcare staff promptly.
- Maintained cleanliness and organization in resident areas, promoting a hygienic environment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
No Degree - General Studies
Essential Education
Corvallis, OR09-2026
Skills
- Cash register operation
- Customer transaction processing
- Issue resolution
- Checkout area organization
Timeline
Customer Service/Front End Cashier
Walmart
12.2024 - Current
Resident Aide
Bluebird Retirement Community
08.2023 - 04.2024
Dietary Aide
Bluebird Retirement Community
08.2022 - 04.2024
No Degree - General Studies
Essential Education