Summary
Overview
Work History
Education
Accomplishments
Websites
Timeline
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Kenady Rix

Murfreesboro,TN

Summary

As a Tourism & Hospitality Management student at Middle Tennessee State University and a Front Counter Shift Leader at Chick-fil-A Murfreesboro, I have found a love for hospitality and serving guests with utmost care and excellence. My current full-time employment experience with leading my Front Counter team at arguably one of the most hospitable fast-food chains in the U.S., along with balancing my academic coursework and a 3.9 GPA, has enabled me to cultivate a high level of organization and planning skills, time management, team management, and critical thinking and leadership skills. With any role I am in, I will always bring high-level professional and interpersonal skills, along with my bright personality, to go the second mile in accomplishing company goals and serving guests with excellence. I am open to new internship or employment opportunities for further leadership growth and work experience in the hospitality/hotel industry that will allow me to develop advanced skills and continue my journey toward becoming a leader in this field.

Overview

3
3
years of professional experience

Work History

Front Counter Shift Leader

Chick-fil-A Murfreesboro
Murfreesboro, TN
11.2023 - Current
  • Lead various dayparts (Afternoon, Dinner) with shift leading excellence principles.
  • Coach TMs on upselling LTO items, providing second-mile service to guests, and Overall Satisfaction components such as Attentive & Courteousness, Order Accuracy, and Cleanliness.
  • Accomplishing FC's Speed of Service (SOS) and Transaction goals.
  • Complete Playbook during shift to ensure everything on Front Counter is operating smoothly.
  • Communicate food forecasts with Back of House to ensure quality Speed of Service.
  • Create weekly game plans to establish desired positions for FC Team Members prior to leading shifts.
  • Attend weekly meetings with Managing Partner to discuss my personal areas of improvement in my role as a Leader in the business.

Front Counter Certified Trainer

Chick-fil-A Murfreesboro
Murfreesboro, TN
10.2023 - 11.2023
  • Effectively trained new hires in the Chick-fil-A way of taking care of our guests and providing second-mile service through our various areas of Front Counter described below:
  • Register- How to take orders and execute the Core 4 strategy for interacting with guests.
  • Running- Supplying bags/trays with necessary condiments and utensils & carrying out orders to guests.
  • Drinks & Desserts- How to make mobile drinks and frozen desserts.
  • Dining Room- How to keep DR up to cleanliness standards and complete touch-ins with guests.

Front Counter Team Member

Chick-fil-A Murfreesboro
Murfreesboro, TN
09.2023 - 10.2023
  • Provided second-mile service to guests in the Dining Room by completing table touch-ins, fulfilling beverage refreshes, and offering to throw away guests’ trash for them.
  • Executed expeditious and accurate order taking at the Front Counter (FC) register with optimism and a smile.
  • Assisted the FC Shift Leader with bagging dine-in and carry out orders and performed Runner’s duties of stocking bags/trays with condiments/utensils and carrying orders to dine-in and carry out guests.

Server Assistant

Stoney River Steakhouse and Grill
Germantown, TN
06.2023 - 08.2023
  • Efficiently delivered orders to assigned tables using the 3-plate carry.
  • Provided a hospitable experience to all guests by welcoming guests and fulfilling additional requests upon delivering their orders.
  • Assisted Servers with bussing and resetting tables; Assisted Bar by clearing bus tubs, stocking plates, silverware, and ice, etc.
  • Received cross training as a Hostess and performed duties such as imputing phone reservations, taking telephone to-go orders, preparing tables with menus, plate/silverware sets, and leading dine-in guests to their assigned tables.

Fulfillment Specialist & Production Staff

Phillip Ashley Chocolates
Memphis, TN
12.2021 - 05.2023
  • Ensured order accuracy and efficiently packed hundreds of online orders for shipment.
  • Engaged with walk-in customers to increase further sales for the business.
  • Assisted with event set up and product sales at PAC Tasting Events.
  • Engaged in various processes to create designer chocolates and turtles (i.e., casting, filling, and capping), along with boxing up various chocolate collections.

Education

B.S. Tourism & Hospitality Management - Hospitality Management Specialization

Middle Tennessee State University
Murfreesboro, TN
12-2025

B.S. Hospitality, Tourism, & Event Management -

Southern Illinois University
Carbondale, IL

Accomplishments

  • June 2024 Impact Award at Chick-fil-A Murfreesboro

Websites

Timeline

Front Counter Shift Leader

Chick-fil-A Murfreesboro
11.2023 - Current

Front Counter Certified Trainer

Chick-fil-A Murfreesboro
10.2023 - 11.2023

Front Counter Team Member

Chick-fil-A Murfreesboro
09.2023 - 10.2023

Server Assistant

Stoney River Steakhouse and Grill
06.2023 - 08.2023

Fulfillment Specialist & Production Staff

Phillip Ashley Chocolates
12.2021 - 05.2023

B.S. Tourism & Hospitality Management - Hospitality Management Specialization

Middle Tennessee State University

B.S. Hospitality, Tourism, & Event Management -

Southern Illinois University

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