Kenan Kaltak
Schenectady,NY
Summary
Highly organized client service and operations professional with experience managing active service pipelines, coordinating scheduling and documentation, and serving as the primary point of contact for clients and internal partners. Background includes real estate operations, property management, high-volume service environments, and CRM-driven workflow management. Proven ability to meet deadlines, resolve scheduling and documentation issues, and deliver consistent, professional service in fast-paced, SLA-driven environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
DeNooyer Chevrolet
Albany, NY
10.2025 - Current
- Serve as the primary point of contact for a high volume of inbound customer service requests and active service orders. Manage customer appointments, approvals, documentation, and follow-ups from intake through completion. Monitor service queues and scheduling systems to ensure timelines and service commitments are met. Communicate proactively with customers and internal departments regarding status, delays, and next steps. Document all activity, approvals, and service updates in internal CRM and operational systems.
Marketing Coordinator
Self-Employed
Albany, NY
09.2024 - Current
- Manage multiple active client pipelines from onboarding through delivery and ongoing reporting. Serve as the primary point of contact for clients throughout execution and support cycles. Coordinate scheduling, deliverables, documentation, and follow-ups across multiple accounts. Track milestones, deadlines, and performance metrics to ensure on-time delivery and client satisfaction. Resolve client questions and service concerns while maintaining professional, service-driven communication.
Assistant Manager – Operations & Client Experience
Goodyear
Albany, NY
03.2023 - 10.2024
- Supported daily operational workflows in a high-volume service environment. Managed customer scheduling, service coordination, and real-time issue resolution. Monitored workflow efficiency, service timelines, and customer satisfaction metrics. Handled escalated service issues and coordinated solutions with technicians and leadership. Helped maintain consistency in documentation, communication standards, and service delivery.
Property Manager – Client Relations & Leasing
DPM Leasing
Troy, NY
06.2019 - 02.2023
- Managed leasing and client service pipelines for multiple residential properties. Served as the primary liaison between tenants, property owners, vendors, and maintenance partners. Coordinated inspections, maintenance scheduling, and access appointments with vendors and tenants. Maintained accurate lease files, documentation, and activity records in property management systems. Guided clients through application, onboarding, and contract processes while ensuring compliance and deadlines were met.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHAssociate of Applied Science - Marketing
Southern New Hampshire University
Skills
- Order and pipeline management, High-volume workflow coordination, Client and vendor communication, Scheduling and appointment coordination, CRM and operational systems documentation, Service issue resolution and escalation handling, Performance tracking and workflow prioritization, Real estate and property operations knowledge
- Customer service
- Multitasking and organization
- Performance goals
- Customer relationship management
- Sales expertise
Certification
Licensed NY Real Estate Sales Person
Timeline
Service Advisor
DeNooyer Chevrolet
10.2025 - Current
Marketing Coordinator
Self-Employed
09.2024 - Current
Assistant Manager – Operations & Client Experience
Goodyear
03.2023 - 10.2024
Property Manager – Client Relations & Leasing
DPM Leasing
06.2019 - 02.2023
Associate of Applied Science - Marketing
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
Technology & Systems
CRM and client management systems, Scheduling and operational workflow platforms, Client and performance reporting tools, Google Analytics and digital reporting dashboards.