Kenda Henderson
Lucedale,MS
Summary
Dynamic professional with a proven track record at Walt Massey Automotive, excelling in customer service and vehicle assessment. Demonstrated ability to exceed sales targets through expert client rapport and attention to detail. Skilled in multitasking and leveraging computer skills to enhance service delivery, achieving high customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Service Advisor
Walt Massey Automotive
08.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Team Member
Murphy USA
07.2019 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
George County High School
Lucedale, MS05-2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Goal-oriented mindset
- Client rapport
- Data entry
- Tech-Savvy
- Account management
- Sales expertise
Timeline
Service Advisor
Walt Massey Automotive
08.2021 - Current
Team Member
Murphy USA
07.2019 - 11.2020
High School Diploma -
George County High School
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