Kenda Johnson
Shawnee,KS
Summary
Results-focused retail management professional with strength in customer service, visual merchandising and operations. Proactive leader with strengths in communication and collaboration. Proficient in leveraging team training and product knowledge to promote sales & staff retention. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
14
14
years of professional experience
Work History
Store Manager
Rally House
Shawnee, KS
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers, and positive culture for staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed schedules & payroll
Merchandise Team Leader
American Eagle Outfitters, Inc
Overland Park, KS
01.2022 - 06.2023
- Highest volume location in KC area
- Manage daily operations such as opening & closing, cash handling, hiring & developing talent, & scheduling/payroll.
- Merchandise processing, planning, & execution of floor placement, product testing, & daily replenishment.
Department Manager
Hennes & Mauritz
10.2020 - 01.2022
- Managed operations of loyalty tracking, conversion performance, cash handling, payroll, security maintenance, & talent acquisition.
- Trained & developed staff for customer satisfaction, merchandising, & cash point efficiency.
Assistant Manager
Designer Shoe Warehouse
06.2013 - 10.2020
- $7 million location; highest volume in KC area
- Hired, trained, & developed associates & leadership
- Merchandise/stockroom manager, visual execution & marketing promotions.
- Oversaw office operations and maintained store audit compliance.
- Developed effective sales team members through individualized coaching, and writing IDPs/semi annual reviews.
Store Manager
The Limited
01.2011 - 06.2013
- $3 million women’s suiting & dress casual retail store
- Collaborated with staff to maximize customer satisfaction, streamline procedures and achieve sales/credit results through effective scheduling.
- Strengthened work flow productivity by hiring, managing and developing top talent through strategic training & IDPs.
- Visual merchandising planning & execution
Education
Business Administration And Management
Johnson County Community College
Overland Park, KSSkills
- Experienced Retail Sales Leader
- Customer Satisfaction
- Merchandising Strategies
- Visual Displays
- Merchandise Standards
- Inventory Replenishment
- Staff Management
- Goals & Performance Driven
- Promotional Updates
- Coaching and Mentoring
- Excellent Communication Skills
- Recruiting and Hiring
- Time Management
- Inspires Positive Culture through Collaboration
Timeline
Store Manager
Rally House
06.2023 - Current
Merchandise Team Leader
American Eagle Outfitters, Inc
01.2022 - 06.2023
Department Manager
Hennes & Mauritz
10.2020 - 01.2022
Assistant Manager
Designer Shoe Warehouse
06.2013 - 10.2020
Store Manager
The Limited
01.2011 - 06.2013
Business Administration And Management
Johnson County Community College