Kenda Lewis

• Assist individuals in achieving personal goals through tailored care plans and daily skill-building activities.
• Assist individuals to support independence and well-being.
• Maintained clean, safe, and well-organized patient environment.
• Assist individuals with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Transported clients to medical and dental appointments to provide support.

• Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
• Improved team morale and productivity through effective communication and active listening skills.
• Followed instructions and procedures to complete assigned tasks.
• Developed effective improvement plans in alignment with goals and specifications.
• Gathered, organized and input information into digital database.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

• Promoted cultural competence within the workplace, enhancing the organization''s ability to serve diverse communities effectively.
• Developed partnerships with community organizations, fostering collaboration toward shared public health goals.
• Conducted needs assessments to identify gaps in service provision and prioritize areas for intervention.
• Increased awareness of public health issues through targeted educational campaigns and presentations.
• Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
• Participated in health education research initiatives, developing and evaluating health education programs.
• Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
• Developed and implemented health education programs to help individuals and communities improve health and well-being.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
• Supported team by pitching in to complete special projects.
• Performed quality reviews to uncover workflow and communication issues.
• Enhanced company compliance by developing and implementing comprehensive policies and procedures.
• Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
• Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
• Conducted periodic compliance audits and reviews to identify areas of improvement.
• Created and maintained compliant work environment.

• Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
• Supported team by pitching in to complete special projects.
• Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
• Performed quality reviews to uncover workflow and communication issues.
• Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
• Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
• Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
• Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
• Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
• Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
• Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
• Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
• Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
• Trained staff on current eligibility requirements and policies.
• Attended ongoing professional training to facilitate accurate and productive credit management.
• Prepared reports of findings and recommendations.
• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.

Facilitated psychotherapy groups to enhance positive peer interaction.

Displayed knowledge of and implements resident treatment plans. Participates in the treatment planning process as assigned

Engaged consumers in appropriate life skills to develop abilities to live as independently as possible.

Safely and respectfully managed agitated and hostile consumers with appropriate use of de-escalation techniques

Provided care and treatment in a manner that considers the rights, safety, comfort and overall therapeutic environment for consumers

Assisted in developing and implementing activities to increase skills in independent and community living, socialization/leisure time and to build on strengths to promote growth for the consumer

Adhered to the alternate outpatient payment structure to ensure residents receive the adequate level of care

• Facilitated communication between clients and other service providers.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Monitored progress towards service plan goals.
• Developed and maintained accurate records of programs and services.
• Provided support to social service clients in navigating available resources.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Interacted with residents to provide assistance, individualized attention and cultivate personal growth.
• Facilitated experiential programs, day-trips and activities to advance social skills and reward good behavior.