Kenda Piltie El-Saieh
KPMG
Huntington,USA
18
Years of experience
Supported administrative functions as front desk professional with over 13 years of experience in patient check-in/check-out and customer service within medical and office settings.,Managed multi-line phone systems to facilitate effective communication and appointment scheduling.,Verified insurance information and maintained confidentiality of patient records.
Work History
Administrative Office Experience
1 Year 9 Months- Acted as the first point of contact for employees and visitors, providing a welcoming and professional front desk experience.
- Coordinated visitor and VIP arrivals, enhancing check-in procedures for improved guest satisfaction.
- Managed office supplies and maintained common areas to support staff productivity
- Managed meeting room setup and cleanliness, fostering a positive environment for staff and guests.
- Verified and processed reservations using workspace and meeting reservation tools, ensuring accurate scheduling
- Conducted daily walkthroughs to monitor office readiness and address any issues promptly
- Facilitated communication of requests to support departments and vendors, ensuring timely resolution of issues.
- Maintained and troubleshot audio-visual (AV) equipment while collaborating with technical support.
KPMG Card Administrator
2 Years 4 Months- Welcomed visitors at front desk, offering assistance and information. and employees, providing clear directions to enhance navigation and create positive first impressions at front desk
- Greeted visitors and employees, providing clear directions and a positive first impression at the front desk
- Assisted individuals in navigating office spaces and answered inquiries with professionalism
- Created event templates and pre-registered guests, supporting smooth event and appointment coordination
- Cultivated positive relationships with customers and staff, ensuring exceptional service and satisfaction
- Answered phones and handled inquiries, efficiently relaying messages to appropriate recipients
- Provided support for guest registration using Navigo and ensured accurate records
- Delivered high-quality customer support in a fast-paced environment
Patient Care Specialist
1 Month- Registered patients using Experity (EMR), ensuring accurate entry of patient information and documentation
- Measured and recorded vital signs, blood pressure, pulse, and respiration rates as part of patient intake
- Performed PCR and Rapid COVID testing, supporting clinical staff and patient care workflows
- Communicated test results and responded to patient inquiries, ensuring clarity and compassion in patient interactions
- Listened to patient concerns and relayed them to medical providers, enhancing quality of patient-focused service
- Ensured responsive care and assistance for patients during their visit, facilitating a supportive healthcare experience
- Facilitated patient movement between examination rooms and waiting areas to ensure smooth transitions. and navigation within the facility
Medical Biller, Receptionist and Patient Care Spec
1 Year 1 Month- Directed pre-payment charges and processed claims using Lytec, supporting accurate billing and patient check-out
- Implemented Kareo practices for insurance confirmation and managed patient documents securely
- Accessed Medicare patient information using Connex for eligibility and claim status verification
- Managed multi-line phone system, efficiently handling inquiries and relaying messages to providers
- Verified appointment times with patients, ensuring readiness for scheduled visits
- Utilized Availity web portal for processing electronic health care transactions and maintaining accurate documentation
- Collected credit information for co-payments and followed up with patients for medication refills
- Reviewed and accepted rate proposals through Multiplan Negotiation Services Portal, ensuring competitive pricing for patient services
Administrator/Lobby Desk Receptionist
5 Months- Confirmed identification of visitors and employees at entry points, ensuring secure and efficient check-in
- Registered guests and employees using Aware Manager, maintaining accurate records
- Verified employee credentials with Lenel and managed access control
- Maintained a secure environment by monitoring premises for unauthorized access. by patrolling and informing violators of policies and procedures
- Managed lobby traffic flow to facilitate efficient guest movement. and assisted with guest direction, supporting smooth patient and visitor flow
- Collaborated with team members to support operational goals, streamlining administrative processes
- Entered employee personal details and supporting documents for hiring processes
- Completed biometric screenings for employee identification during onboarding
PBC USA/HSBC Lobby Manager Assistant
8 Months- Supervised security personnel to maintain compliance with work protocols and enhance overall security operations
- Monitored CCTV surveillance to ensure security and confirmed identification at entry points for visitors and employees
- Operated access control gates and pre-registered guests using Passage Point System
- Verified employee access using C Cure 900 and coordinated with clients for efficient event setup
- Provided front desk support and facilitated smooth visitor and staff flow
VICE Media Front Desk Receptionist
2 Years 6 Months- Managed email correspondence and front desk support for staff and visitors, ensuring smooth operations
- Guided customers to access locations while delivering exceptional customer service throughout premises
- Verified identification of individuals at entry points to reinforce security measures. of individuals at entry points to enhance security.
- Conducted surveillance of premises to ensure safety and security. through surveillance equipment and conducted patrols to maintain security and safety
- Conducted thorough inspections of floors to identify and address safety hazards, equipment, and access points, ensuring readiness and safety
- Responded to alarm systems and supported security protocols
BNY Mellon Front Desk Receptionist
2 Years 5 Months- Patrolled designated areas to maintain security and create a welcoming environment
- Operated switchboard system and responded to elevator and medical emergencies
- Operated switchboard system, responding to elevator and medical emergencies effectively
- Greeted employees and guests at entrances, managing visitor sign-in with Passage Point System
- Responded to medical emergencies and coordinated with emergency services
Office Manager
7 Years 4 Months- Resolved customer service issues while supporting office operations through effective administrative assistance
- Managed clerical functions including copying, faxing, and filing paperwork
- Coordinated clerical functions, including copying, faxing, and filing, to maintain organized office workflows
- Reviewed and approved supply acquisitions and distributed mail and documents
- Oversaw supply acquisitions and managed distribution of mail and documents to ensure timely delivery and resource availability
Front Desk Receptionist
11 Months- Logged inventory messages via OPRA PMS System to ensure accurate guest records and assisted guests with efficient check-in and inquiries
- Assisted guests with luggage while monitoring CCTV footage to enhance security and guest safety
- Transported luggage for guests during check-in and check-out processes and monitored CCTV footage for security
- Supported security in retrieving lost and found items and distributing packages and mail to residents to maintain efficient operations and guest satisfaction
Education
B.S. in Business Management - Business Management
High School Equivalency Diploma
Skills
Microsoft Office Suite
Office optimization
Organization and time management
Planning
Problem resolution
Attention to detail
Analytical thinking
Critical thinking
Decision-making
Communication
Verbal communication
Active listening
Leadership
Timeline
Western Governors University
B.S. in Business Management from Business Management
10.2026 - 10.2026Read More
Administrative Office Experience
KPMG
11.2024 - 08.2026Read More
KPMG Card Administrator
Securitas Security
07.2022 - 11.2024Read More
Patient Care Specialist
MedRite Urgent Care
01.2022 - 02.2022Read More
Medical Biller, Receptionist and Patient Care Spec
Billing Company
11.2020 - 12.2021Read More
Administrator/Lobby Desk Receptionist
Allied Universal Security Services
09.2019 - 02.2020Read More
PBC USA/HSBC Lobby Manager Assistant
Mulligan Security
01.2019 - 09.2019Read More
VICE Media Front Desk Receptionist
Allied Universal Security Services, Systems and Solutions
04.2016 - 10.2018Read More
BNY Mellon Front Desk Receptionist
SOS Security, LLC
05.2015 - 10.2017Read More
Front Desk Receptionist
Hudson Hotel
01.2014 - 12.2014Read More
Office Manager
Sketchworld
08.2008 - 12.2015Read More
High School Equivalency Diploma
12.2014Read More