Kenda Piltie El-Saieh

• Acted as the first point of contact for employees and visitors, providing a welcoming and professional front desk experience.
• Coordinated visitor and VIP arrivals, streamlining check-in procedures to elevate guest satisfaction.
• Managed meeting room setup and cleanliness, fostering a positive environment for staff and guests.
• Managed meeting room setup and cleanliness, creating a welcoming environment for staff and guests.
• Managed office supplies and maintained common areas to support staff productivity
• Conducted daily walkthrough to monitor office readiness and address any issues promptly
• Facilitated communication of requests to support departments and vendors, expediting resolution of issues.
• Maintained and troubleshot audio-visual (AV) equipment while collaborating with technical support.

• Welcomed (keep) visitors at front desk, offering assistance and information, and employees, providing clear directions to enhance navigation and create positive first impressions at front desk
• Greeted visitors and employees, providing clear directions and a positive first impression at the front desk
• Assisted individuals in navigating office spaces and answered inquiries with professionalism
• Developed event templates and pre-registered guests to streamline event and appointment coordination
• Built strong relationships with customers and staff to deliver exceptional service and enhance satisfaction
• Answered phones and handled inquiries, efficiently relaying messages to appropriate recipients
• Facilitated guest registration using Navigo, maintaining accurate records for improved tracking
• Created event templates and pre-registered guests, supporting smooth event and appointment coordination

• Measured and recorded vital signs, blood pressure, pulse, and respiration rates as part of patient intake
• Measured and recorded vital signs, blood pressure, pulse, and respiration rates to support accurate patient assessment
• Performed PCR and Rapid COVID testing, supporting clinical staff and patient care workflows
• Communicated test results and responded to patient inquiries, fostering understanding and trust in patient care
• Listened to patient concerns and relayed them to medical providers, enhancing quality of patient-focused service
• Ensured responsive care and assistance for patients during their visit, facilitating a supportive healthcare experience
• Facilitated patient movement between examination rooms and waiting areas, enhancing patient flow and experience within the facility

• Directed pre-payment charges and processed claims using Lytec, ensuring accurate billing and streamlined patient check-out
• Implemented Kareo practices for insurance confirmation and securely managed patient documents, enhancing compliance and data integrity
• Implemented Kareo practices for insurance confirmation and managed patient documents securely
• Utilized Availity web portal for processing electronic health care transactions and maintaining accurate documentation
• Verified appointment times with patients, confirming readiness for scheduled visits and improving patient flow
• Verified appointment times with patients, ensuring readiness for scheduled visits
• Managed multi-line phone system, efficiently handling inquiries and relaying messages to providers
• Reviewed and accepted rate proposals through Multiplan Negotiation Services Portal, ensuring competitive pricing for patient services

• Confirmed identification of visitors and employees at entry points, ensuring secure and efficient check-in
• Checked in guests at entry points, ensuring accurate documentation of arrivals. and employees using Aware Manager, maintaining accurate records
• Maintained a secure environment by monitoring premises for unauthorized access. by patrolling and informing violators of policies and procedures
• Monitored premises for unauthorized access by patrolling and informing violators of policies and procedures, ensuring a secure environment
• Managed lobby traffic flow to facilitate efficient guest movement. Assisted with guest direction, supporting smooth patient and visitor flow
• Collaborated with team members to streamline administrative processes, supporting operational goals
• Entered employee personal details and supporting documents for hiring processes
• Completed biometric screenings for employee identification during onboarding

• Supervised security personnel to ensure compliance with protocols and strengthen security operations
• Monitored CCTV surveillance to maintain security and verify identification of visitors and employees at entry points
• Operated access control gates and pre-registered guests using Passage Point System
• Verified employee access with C Cure 900 and coordinated with clients for seamless event setup
• Provided front desk support and facilitated smooth visitor and staff flow

• Managed email correspondence and front desk support for staff and visitors, ensuring smooth operations
• Guided customers to access locations, providing exceptional service and enhancing visitor experience.
• Verified individuals' identification at entry points to enhance security of individuals at entry points to reinforce security measures. of individuals at entry points to enhance security.
• Conducted surveillance of premises using equipment to monitor safety of premises to ensure safety and security. through surveillance equipment and conducted patrols to maintain security and safety
• Conducted thorough inspections of floors to identify and address safety hazards, equipment, and access points, ensuring readiness and safety
• Responded to alarm systems and supported security protocols

• Patrolled designated areas, ensuring security while fostering a welcoming environment
• Operated switchboard system, effectively responding to elevator and medical emergencies
• Operated switchboard system and responded to elevator and medical emergencies
• Welcomed employees and guests at entrance, managing visitor sign-in with Passage Point System to streamline access
• Patrolled designated areas to maintain security and create a welcoming environment

• Logged inventory messages via OPRA PMS System to ensure accurate guest records and facilitated smooth check-in and inquiries for guests
• Assisted guests with luggage and monitored CCTV footage to ensure security and enhance guest safety
• Transported luggage for guests during check-in and check-out processes and monitored CCTV footage for security
• Supported retrieval of lost and found items and distributed packages and mail to residents to streamline operations and improve guest satisfaction

• Oversaw supply acquisitions and managed distribution of mail and documents to ensure timely delivery and resource availability
• Managed clerical functions to support efficient office operations
• Coordinated clerical functions to ensure organized and streamlined office workflows
• Reviewed and approved supply acquisitions, distributing mail and documents for timely resource availability
• Resolved customer service issues while supporting office operations through effective administrative assistance

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