kenda saling
Austin,TX
Summary
Dynamic customer service professional with experience at Ryder Logistics, excelling in conflict resolution and inventory management. Known for an outgoing personality and quick-learning abilities, I consistently enhance customer loyalty through empathetic interactions and effective problem-solving. Proven track record in retail sales and maintaining high accuracy in cash handling.
Overview
2023
2023
years of professional experience
Work History
Product Demonstrator
CDS In Texas
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
Customer Service Representative
Ryder Logistics
03.2004 - 08.2022
- Researched lost parts using SAP and ORACLE databases.
- Shipping, inventory control and Receiving
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
HEB Grocery Store
03.2003 - 12.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Associate - Business Administration
Reno Business College
Reno, NV07.1992
Skills
- Outgoing personality
- Oracle and SAP Computer skills
- Shipping and Receiving
- Cashier and Money handling
- Customer service
- Attention to detail
- Inventory management
Timeline
Customer Service Representative
Ryder Logistics
03.2004 - 08.2022
Cashier
HEB Grocery Store
03.2003 - 12.2003
Product Demonstrator
CDS In Texas
Associate - Business Administration
Reno Business College
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