Kendahl Davis
Concierge Ride
Antioch,TN
13
years of professional experience
Extensive background in management and customer service. Expertise in problem solving, decision making, and staff training to fulfill customer satisfaction and excellence. Can work well under pressure and multi task.
Work History
Operations Manager
5 Years- Streamlined operational workflows to enhance transportation efficiency.
- Implemented quality control measures to ensure compliance with industry standards.
- Developed training programs for staff to improve service consistency and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant Manager, Customer Service
3 Years 2 Months- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Fostered a positive work environment that encouraged collaboration and high-performance standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Analyzed performance metrics to identify trends and optimize team operations for better results.
Back of House Supervisor
3 Months- Streamlined back-of-house workflows, enhancing productivity and reducing downtime.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on efficient inventory management practices.
- Coordinated with sales teams to align stock levels with customer demand.
- Conducted regular inspections of storage areas for organization and cleanliness.
- Prioritized tasks and time to complete daily projects.
- Assessed staff performance regularly, providing constructive feedback for continuous improvement efforts.
- Implemented cross-training initiatives, resulting in a more versatile workforce capable of handling various tasks as needed.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Maintained open lines of communication with front-of-house supervisor to address any issues impacting guest experience.
- Created positive working environment and caring, hospitable atmosphere for employees and patrons.
- Enhanced team productivity by implementing efficient scheduling and task delegation systems.
- Coordinated with other departments effectively to achieve smooth operations during special events or large parties bookings.
Back of House Supervisor
4 Years 8 Months- Managed scheduling for back-of-house staff, optimizing labor resources effectively.
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Developed training materials to improve employee performance and customer satisfaction.
- Implemented effective loss prevention strategies, minimizing shrinkage rates.
- Maintained open lines of communication with front-of-house supervisor to address any issues impacting guest experience.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Prioritized tasks and time to complete daily projects.
- Conducted regular inspections of storage areas for organization and cleanliness.
- Coordinated with sales teams to align stock levels with customer demand.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Packed and unpacked shipments, reporting discrepancies and keeping a precise a log of receipts.
- Supported smooth front end activities through steady product flow and accurate pricing.
Education
High School Diploma
- [Number] GPA3.7
No Degree - Pre Med
Skills
Operations management
Team management
Inventory management
Operational efficiency
Forecasting and scheduling
Financial management
Budget forecasting
Policy implementation
Performance monitoring
Staff management
Team leadership
Staff training
Conflict resolution
Employee onboarding
Schedule management
Goal setting
Client management
Relationship management
Client relationships
Client relations
Customer retention
Customer service
Time management
Employee motivation
Cost management
Issue resolution
Management
Workflow planning
Delegation
Logistics coordination
Invoice processing
Warehouse operations
Performance evaluations
Budget forecasting
Timeline
Operations Manager
Concierge Ride
08.2021 - CurrentRead More
Assistant Manager, Customer Service
Gabriel Brothers
06.2018 - 08.2021Read More
Back of House Supervisor
Gabe's Department Store
03.2018 - 06.2018Read More
Back of House Supervisor
Toys "R" Us & Babies "R" Us
07.2013 - 03.2018Read More
Lipscomb University
No Degree from Pre Med
Read More
Franklin High School
High School Diploma
Read More