Kendal Dudley
Norfolk,VA
Summary
Detail-oriented professional with extensive experience in claims processing and loss prevention. Proven ability to enhance operational efficiency through effective communication and investigative techniques. Committed to delivering timely resolutions while maintaining high standards of accuracy.
Overview
9
9
years of professional experience
Work History
Sr Claims Representative II
Chubbs
Chesapeake, Virginia
07.2022 - Current
- Managed claims processing and documentation for various insurance policies.
- Utilized claims management software to track claim progress and provide status updates.
- Resolved disputes by assessing claim details and coordinating effective solutions.
- Reviewed claim documentation for accuracy and completeness prior to processing.
- Analyzed claims to ensure compliance with company policies and regulations.
- Communicated with clients to gather necessary information for claims evaluation.
- Provided quality customer service, assisting claimants and policyholders throughout the claims process.
- Delivered clear explanations of the claims process and ongoing updates to field personnel.
Loss Prevention Representative II
Avis Budget Group
Virginia Beach, Virginia
02.2018 - 07.2022
- Monitored vehicle inventory to identify theft and damage incidents, enhancing overall security.
- Conducted investigations into suspected theft and fraud activities.
- Collaborated with law enforcement to recover stolen vehicles effectively.
- Prepared comprehensive loss prevention reports for management to inform decision-making.
- Managed case files, ensuring accuracy and thoroughness in the tracing process for effective resolution.
- Utilized skip tracing software and internet databases to locate customers.
- Addressed customer requests and inquiries to enhance satisfaction.
- Supported cross-functional teams in resolving product-related issues.
Collection Customer Service Representative
Crescent Bank
Chesapeake, Virginia
02.2017 - 01.2018
- Established payment arrangements for customers facing financial difficulties, fostering positive customer relationships.
- Handled customer inquiries regarding account balances and payment options to ensure clarity and prompt resolution.
- Processed payments and updated account information in the system efficiently.
- Explained collection policies clearly to customers and adhered to regulatory guidelines.
- Collaborated with team members to resolve complex customer issues promptly.
- Conducted follow-up calls to ensure satisfaction and address concerns.
- Recorded customer interactions in CRM system to maintain accurate records and support service quality.
- Investigated discrepancies on accounts to maintain accurate records.
Education
High School Diploma -
Nandua High School
Onley, VA06-1991
Some College (No Degree) - Business Management
Norfolk State University
Norfolk, VASkills
- Claims processing
- Dispute resolution
- Loss prevention strategies
- Customer management
- Investigative techniques
- Payment processing expertise
- Attention to detail
- Problem solving skills
- Effective communication
- Insurance policy knowledge
- Compliance analysis
Timeline
Sr Claims Representative II
Chubbs
07.2022 - Current
Loss Prevention Representative II
Avis Budget Group
02.2018 - 07.2022
Collection Customer Service Representative
Crescent Bank
02.2017 - 01.2018
High School Diploma -
Nandua High School
Some College (No Degree) - Business Management
Norfolk State University