Kendal Jordan
Mooresville,NC
Summary
Dynamic barista with proven expertise in social media management and promotional strategies, honed at Defined Coffee. Recognized for fostering customer loyalty through personalized service and mentoring new hires. Adept at critical thinking and task delegation, ensuring operational excellence and a collaborative team environment. Passionate about human experience and committed to continuous improvement.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
Defined Coffee
08.2024 - Current
- Shift Lead & Social Media Manager
- I took over helping with the company's Instagram page to help create a positive public image.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Become coffee expert on our beans, how we roast, and the countries we source from.
- Provided constructive feedback on store operations to management for continuous improvement initiatives.
Lead Barista
Starbucks
11.2023 - 08.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
Barista Shift Lead
Clutch Coffee Bar
04.2021 - 11.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
Education
Associate of Arts - Communications
Central Piedmont Community College
Charlotte, NC12-2024
Bachelor of Arts - Public Relations
University of North Carolina At Charlotte
Charlotte, NC05-2027
Skills
- Promotional strategies
- Social media management
- Critical thinking
- Task delegation
- POS system operation
Timeline
Barista Shift Lead
Defined Coffee
08.2024 - Current
Lead Barista
Starbucks
11.2023 - 08.2024
Barista Shift Lead
Clutch Coffee Bar
04.2021 - 11.2023
Associate of Arts - Communications
Central Piedmont Community College
Bachelor of Arts - Public Relations
University of North Carolina At Charlotte
Similar Profiles
Richard GregoryRichard Gregory
Principal Consultant at Defined Consultants LLCPrincipal Consultant at Defined Consultants LLC
Megan BettisMegan Bettis
Phlebotomist at Defined counseling and Med SpaPhlebotomist at Defined counseling and Med Spa
Peter BondPeter Bond
Managing Director at Defined Medical Assessments (Pty) LtdManaging Director at Defined Medical Assessments (Pty) Ltd
Angele RaulstonAngele Raulston
Sales Manager at The Mercantile on BroadSales Manager at The Mercantile on Broad
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed