Kendal Lewis
Rochester,NY
Summary
I am an innovative professional exceptionally well-versed in communication and team building. Ready to bring four years of relevant work experience to new position. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Dependable Access Associate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Access Associate
Rochester Regional Health System
Rochester, NY
11.2017 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Take patient phone calls to schedule appointments, and relay messages to correct person or persons.
- Schedule patient referral appointments.
Hostess
Uno Pizzeria & Grill
Rochester , NY
03.2015 - 11.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supervised server balance and monitored table turnover to accurately seat customers.
Education
No Degree - Liberal Arts And General Studies
Monroe Community College
Rochester, NY05.2018
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Communicating to Patients and Families
- Quality Standards and Protocols
- Calm and Effective Under Pressure
- Resolving Problems
- Helpful and Service-Oriented
- Microsoft Office
- Verbal and Written Communication
- Caring and Empathetic
- Registration and Scheduling
- Organized and Efficient
Certification
The National Leadership and Success
- Foundations of Leadership Certificate
- Advanced Leadership Certificate
- Executive Leadership Certificate - in progress
Timeline
Access Associate
Rochester Regional Health System
11.2017 - Current
Hostess
Uno Pizzeria & Grill
03.2015 - 11.2019
No Degree - Liberal Arts And General Studies
Monroe Community College
Bachelor of Science - Health Administration
University of Phoenix
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