Kendal Rogers
Logan,UT
Summary
Dynamic and adaptable professional with a strong background in customer service at Intermountain Healthcare. Proven ability to actively listen and understand patients needs, ensuring a welcoming environment. Skilled in team development and maintaining compliance with regulatory standards, contributing to enhanced patient experiences and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
08.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Customer Service Representative
In-N-Out Burger
09.2019 - 08.2023
- Skilled at working independently and collaboratively in a team environment and in training new employees.
- Proven ability to learn quickly and adapt to new situations and worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working with team.
Customer Service Representative
Arby's
07.2018 - 08.2019
- Developed strong communication and organizational skills through working with team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Babysitter
Family Members
01.2015 - 01.2018
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Bachelor of Science - Human Development And Family Studies
Utah State University
Logan, UT12-2025
Skills
- Communication
- Adaptability
- Team Development
- Active Listening
- Customer Service
- Understanding Customer Needs
Timeline
Patient Service Representative
Intermountain Healthcare
08.2023 - Current
Customer Service Representative
In-N-Out Burger
09.2019 - 08.2023
Customer Service Representative
Arby's
07.2018 - 08.2019
Babysitter
Family Members
01.2015 - 01.2018
Bachelor of Science - Human Development And Family Studies
Utah State University
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