Kendal Wallis
Happy Valley,OR
Summary
Experienced Collections Specialist bringing 15-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
17
17
years of professional experience
Work History
Legal Collections Officer
Atlas Financial Services
Vancouver , WA
04.2005 - Current
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Created documents for court such as affidavits, motions, modifications and forbearance agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Recorded all information regarding financial status of customers.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Trained new team members on scripts, company services and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings
- Processed payments and applied to customer balances
Education
Diploma - GS
Marshall High School
Portland, OR06.1998
Skills
- Persuasion techniques
- Collections
- History research
- Call center experience
- New hire training
- Goals and performance
- Account Reconciliation
- Accurate payment posting
Timeline
Legal Collections Officer
Atlas Financial Services
04.2005 - Current
Diploma - GS
Marshall High School