Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Adair

Kennard

Summary

Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Data Entry Specialist

Axion Data Services
08.2019 - 07.2023
  • Proactively verify data for accuracy, and correct data where necessary.
  • Ensure appropriate turnaround time on all data entry.
  • Transcribe information into required electronic format.
  • Review and enter data in the appropriate format.

Nexrep

Customer Service Representative
06.2017 - 08.2019
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume

Call Center Representative

Etech
03.2016 - 05.2017
  • Documented customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers
  • Assisted in 200+ tele-sales that brought in new customers to the clinic
  • Supported the evaluation of new products, and provided clinical feedback to marketing and sales

Education

Associate of Science - Industrial Technology

Angelina College
Lufkin, TX
05.2020

High School Diploma -

Kennard High School
Kennard, TX
05.2017

Skills

  • Scheduling Databases
  • Data Reporting
  • Sales
  • Data Communications
  • Data Input
  • Conflict Resolution
  • Microsoft Word
  • Grammar
  • Active Listening
  • Records Preparation
  • Technical Support
  • Research
  • Problem-Solving Ability

Timeline

Data Entry Specialist

Axion Data Services
08.2019 - 07.2023

Nexrep

Customer Service Representative
06.2017 - 08.2019

Call Center Representative

Etech
03.2016 - 05.2017

Associate of Science - Industrial Technology

Angelina College

High School Diploma -

Kennard High School

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Kendall Adair