Kendall Bachman
Lincoln University,PA
Summary
Knowledgeable and ambitious manager dedicated to promotion of positive customer experiences, creative problem solving, and the development of streamlined workflows while working under pressure. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building leadership talents.
Excels in maintaining positive customer and team communication while working under pressure.
Overview
9
9
years of professional experience
Work History
Event Coordinator
Penn Township
West Grove, Pennsylvania
01.2025 - Current
- Part Time
Wellness Associate
Vytal Options
Kennett Square, PA
03.2024 - Current
- Upheld all Pennsylvania Department of Health compliance laws and regulations.
- Processed cash, card, and coupon payments totalling $2000 - $4000 per shift.
- Ensured a positive, understanding, and caring atmosphere for patients
- Fostered a positive work environment for team members.
- Engaged in continuing education regarding new processes and products
- Maintained inventory on low amount product.
- Engaged in weekly inventory counts
- Monitored live security footage.
- Fulfilled receptionist duties and responsibilities when applicable
General Manager & Assistant to District Manager
Tropical Smoothie Cafe
West Chester, PA
09.2022 - 03.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Patient Care Specialist
Zen Leaf
Malvern, PA
09.2021 - 09.2022
- Upheld all Pennsylvania Department of Health compliance laws and regulations.
- Processed cash, card, and coupon payments totaling $5000 - $8000 per shift.
- Ensured a positive, understanding, and caring atmosphere for patients
- Fostered positive work environment for team members
- Engaged in continuing education regarding new processes and products
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
Intern and Assistant Preschool Teacher
The Goddard School
Newark, DE
01.2021 - 08.2021
- Ensured positive, caring, and safe environment for children age 2 - 4 years.
- Maintained all COVID-19 safety protocols including increased sanitation and masking policies.
- Engaged in group and individual instruction for pre-school aged children.
- Communicated progress and concerns with parents, guardians, and leadership in a timely, thoughtful, and kind manner.
Bartender
Wolfie's Pub and Club
Indiana, PA
08.2018 - 09.2020
- Processed cash, card, and coupon payments totaling $3000 to $4000 per shift.
- Maintained Department of Health cleanliness and sanitation requirements for all equipment, appliances, and bar surfaces.
- Made and served mixed drinks and cocktails to 200 - 400 patrons per shift.
- Promoted a positive customer experience through interpersonal interactions and maintaining a standard of excellent customer service.
Hostess
Bayside Restaurant and Bar
Chestertown, MD
06.2017 - 08.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Line Chef and Server
Capriotti's Sandwich Shop
Kennett Square, PA
12.2017 - 07.2018
- Cleaned and sanitized work areas, equipment and utensils.
- Prepared ingredients for cooking, including portioning, chopping, and storing food before use.
- Ensured proper food storage procedures were followed to maintain quality standards.
- Mastered point of sale systems and handled payments ranging from $3000 - $5000 per shift.
- Ensured customer satisfaction through swift conflict resolution.
- Served lunch and dinner to 200 to 300 customers per shift.
- Followed established health and safety guidelines while preparing meals.
- Ensured compliance with all local health codes regarding sanitation and hygiene practices.
Hostess
Two Stones Pub
Kennett Square, PA
01.2017 - 08.2017
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Ensured compliance with health and safety regulations at all times.
- Resolved any customer complaints or issues quickly and professionally.
Education
Bachelor of Arts - Hospitality Management
Indiana University of Pennsylvania
Indiana, PA05.2021
Culinary Arts: Baking and Pastry -
Chester County Technical High School
West Grove, PA06.2017
High School Diploma -
Avon Grove High School
West Grove, PA06.2017
Skills
- Customer Relationship Management
- Sales
- Quality Management
- Staff Supervision
- Recruiting and Hiring
- Workflow Planning
- Verbal and Written Communication
- Team Building
Accomplishments
• Future Community and Career Leaders of America 2015-2017
• Skills USA 2015-2017
• Zeta Tau Alpha 2018-2021
• Dean's list 2018-2021
• Skills USA 2015-2017
• Zeta Tau Alpha 2018-2021
• Dean's list 2018-2021
References
References available upon request.
Timeline
Event Coordinator
Penn Township
01.2025 - Current
Wellness Associate
Vytal Options
03.2024 - Current
General Manager & Assistant to District Manager
Tropical Smoothie Cafe
09.2022 - 03.2024
Patient Care Specialist
Zen Leaf
09.2021 - 09.2022
Intern and Assistant Preschool Teacher
The Goddard School
01.2021 - 08.2021
Bartender
Wolfie's Pub and Club
08.2018 - 09.2020
Line Chef and Server
Capriotti's Sandwich Shop
12.2017 - 07.2018
Hostess
Bayside Restaurant and Bar
06.2017 - 08.2018
Hostess
Two Stones Pub
01.2017 - 08.2017
Bachelor of Arts - Hospitality Management
Indiana University of Pennsylvania
Culinary Arts: Baking and Pastry -
Chester County Technical High School
High School Diploma -
Avon Grove High School