Kendall Carr
Davenport,IA
Overview
15
15
years of professional experience
Work History
Special Education Paraprofessional
Davenport Community School District
Davenport, Iowa
09.2024 - Current
- Help the teacher
- Help children with daily activities
- Transitioning children from one place to another
- Filling out proper daily paper work for each individual child
- Helping children with different behaviors and special needs
- Got children on and off the bus.
Teacher / Bus Driver
Kindercare
Davenport, Iowa
05.2023 - 02.2026
- Teach children of all ages (6 weeks to 12yrs)
- Make a curriculum and teach children then display the curriculum. Using our app to keep the parents up to date on each child's daily activities
- Paperwork to keep track of children throughout the day and during transition times
- Communicated with families & Escalated parents
- Answered phones and took messages for management staff
- Prepping / cooking food for meal times
- Giving tours to new families inquiring in our program
- Giving interviews to potential new staff members
- Training new staff members
- Being in charge when the management team is unable to be present in the building
- Planning activities for families and engagements / monthly activities for the center staff
- Processed and filed paperwork
- Did tours for new families
- Did interviews for new hires
Customer Service Representative
Alliant Energy
Davenport, Iowa
06.2024 - 09.2024
- Call Center
- Answer inbound / outbound calls
- Processed payments
- Set up payment arrangements
- Helped with web support
- De Escalation of calls
- Reconnecting Services
- Documentation / taking notes for the next agent
Customer Service Agent
Midamerican Energy
Davenport, Iowa
01.2023 - 10.2023
- Call center
- Inbound and outbound calls
- Answering customers questions
- Helping customers with processing payments
- Doing connect and disconnect orders
- Putting in service orders
- Emergency calls
- Documentation / taking notes for the next agent
- Communication between departments
- De Escalation calls
- Send forms / filled out forms
Para Educator
Children’s Village West
Davenport, Iowa
10.2018 - 05.2023
- Work with preschool children and children with special needs.
- Sat in on interviews and put my input in on the candidates which to hire.
- Got children on and off the bus.
- Communicated with families & Escalated parents
Direct Support Person (DSP)
Hand in Hand
Betrendorf, Iowa
06.2021 - 01.2022
- Work with people with disabilities - Teaching daily needs, how to properly interact with others and how to communicate what they may need.
- Transported the participants from one place to another
- Filled out proper paperwork for each individual participant
Audio Visual Support
Communications Engineering
05.2019 - 08.2019
- Checked all audio and visual equipment before each meeting with John Deere employees - i.e. phones, projectors, monitors, screens, computers
- Emailed our “customers” (John Deere employees) with any updates and information they may need to know
- Excel, Spreadsheets, Email, along with other programs
Teacher / Bus Driver
Kindercare
Davenport, Iowa
09.2013 - 10.2018
- Taught children of all ages (6 weeks to 12yrs)
- Drove the bus - children to and from school & on field trips
- Helped with office paperwork from time to time such as filing
- Made a monthly calendar for the whole building
- Answered phones and took messages for management staff
- Trained new employees
Cashier / Clerk
Kwik Shop
Davenport, Iowa
08.2011 - 07.2016
- Cash handling
- Stocker
- Front facing
- Cooking / Baking our products - such as cookies, hot dogs and other roller grill items
- Checked in vendors
- Dealt with Escalated customers
Call Center Representative
APAC
Davenport, Iowa
01.2011 - 07.2011
- My Responsibilities included inbound calls with pre-authorizations for medications that the customer was trying to get but the pharmacy would advise they would need an authorization before they could fill the prescription and that's when they would call me
Education
High School Diploma - Gen Ed
Central High School
Davenport, IowaCDA - Early Childhood Education
Davenport, IaSkills
- Data Entry
- Computer Programs
- Customer Experience
- Cash handling
- Food prep / handling
- Skilled Multi-tasker
- Phone Skills
- Customer focus
- Attention to detail
- Listening
- Professionalism
- Verbal Communication
- Critical thinking
- Leadership
Timeline
Special Education Paraprofessional
Davenport Community School District
09.2024 - Current
Customer Service Representative
Alliant Energy
06.2024 - 09.2024
Teacher / Bus Driver
Kindercare
05.2023 - 02.2026
Customer Service Agent
Midamerican Energy
01.2023 - 10.2023
Direct Support Person (DSP)
Hand in Hand
06.2021 - 01.2022
Audio Visual Support
Communications Engineering
05.2019 - 08.2019
Para Educator
Children’s Village West
10.2018 - 05.2023
Teacher / Bus Driver
Kindercare
09.2013 - 10.2018
Cashier / Clerk
Kwik Shop
08.2011 - 07.2016
Call Center Representative
APAC
01.2011 - 07.2011
High School Diploma - Gen Ed
Central High School