Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kendall Colcord

Fort Wayne,IN

Summary

Accomplished General Manager at H&H Coldwater- Dairy Queen, adept in leadership and team building, significantly enhanced sales and customer loyalty through strategic initiatives. Expert in kitchen equipment maintenance and fostering positive client relationships, demonstrated exceptional multitasking and coaching abilities to drive team success and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

H&H Coldwater- Dairy Queen
07.2016 - 10.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Office Worker

Waiter On The Way
07.2015 - 07.2016
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Maintained digital and physical files for projects, business records and customer accounts.
  • Input data into spreadsheets and databases.
  • Boosted sales by introducing new menu items based on current culinary trends.

Education

Northrop High School
Fort Wayne, IN
06-2018

Skills

  • Leadership and team building
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Verbal and written communication
  • Deadline-oriented
  • Purchasing
  • Allergy awareness
  • Pre-shift walk-through
  • Customer loyalty
  • Kitchen equipment operation and maintenance

Certification

Sersafe Certified

Timeline

General Manager

H&H Coldwater- Dairy Queen
07.2016 - 10.2024

Office Worker

Waiter On The Way
07.2015 - 07.2016

Northrop High School

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Kendall Colcord