Kendall Drebes
Bentonville,AR
Summary
Motivated and results-driven with a strong passion for helping others and contributing to a company’s growth. Bring excellent problem-solving abilities, leadership skills, and a proactive approach to managing teams. Able to work independently, and value collaboration and enjoy being part of a team that drives success. Growing within a company, providing exceptional customer experiences, and helping the organization achieve long-term success.
Overview
15
15
years of professional experience
Work History
Office Manager
No Limits Pediatric Therapies
05.2017 - Current
- Managed 40 therapist schedules for client demand
- Established team priorities, maintained schedules and monitored performance.
- Developed battle plans based on stats for company for future needs; Managed weekly and daily stats
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked directly with patients to deliver quality therapy for OT, PT or Speech needs.
- Wrote and enforced policies
- Resolved issues with patient care by liaising between patients, staff and outside providers.
- Trained admin staff
- Office Inventory
- Attend weekly exec meetings and team meetings
Team Lead
Walmart Home Office
07.2015 - 05.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Support 15 team members
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Escalated issues to proper supervisors when standard processes were not effective.
Resource Coordinator
Bass Pro Shops Base Camp
02.2010 - 05.2015
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Support staff
- Website testing
- Compiled reliable water data by developing and enforcing standardized monitoring, sampling and assessment strategies.
Education
Ozark Technical Community College
Springfield, MOSkills
- Staff hiring and Scheduling coordination
- Employee training
- Organizational skills
- Performance improvement
- Customer service
- Compliance monitoring
- Administrative support and oversight
- Meeting planning
- Office management
- Office Management software: Microsoft Office; Zoom, Slack, Google workspace, OMS
Timeline
Office Manager
No Limits Pediatric Therapies
05.2017 - Current
Team Lead
Walmart Home Office
07.2015 - 05.2017
Resource Coordinator
Bass Pro Shops Base Camp
02.2010 - 05.2015
Ozark Technical Community College
Similar Profiles
Delaney WitcherDelaney Witcher
Developmental Specialist at Advanced Pediatric TherapiesDevelopmental Specialist at Advanced Pediatric Therapies
CHRISTIE BENJAMINCHRISTIE BENJAMIN
Public Relations Assistant Intern at Small World Pediatric TherapiesPublic Relations Assistant Intern at Small World Pediatric Therapies
Maggie WarrenMaggie Warren
Applied Behavioral Analysis Therapist at Pathways Pediatric TherapiesApplied Behavioral Analysis Therapist at Pathways Pediatric Therapies