Kendall Drummond
Information Technology
Dallas,TX
Summary
Dedicated technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Business Owner
Riske International LLC.
Dallas, TX
02.2020 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Introduced new methods, practices and systems to reduce turnaround time.
- Employed prompt decision-making and in-depth research to resolve issues.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Utilizing online ticketing system to successfully manage service requests and inquires.
Material Handler
FedEx Express
Irving, Texas
10.2018 - 08.2020
- Perform audits to ensure compliance with standard operating procedures
- Perform real-time quality checks to ensure vendor compliance
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Demonstrated and applied product knowledge of company SKUs.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Laboratory Aide
Inform Diagnostics
Irving, Texas
09.2019 - 05.2020
- Monitor inventory levels and order materials and supplies in accordance with established policies and procedures
- Performs Quality Control and Quality Assurance tests as required
- Maintains all necessary documentation and current logs.
- Set and oversaw quality assurance guidelines for laboratory work.
- Oversaw items in inventory and reordered before supplies diminished.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Properly labeled specimens to help each be easily identifiable by lab staff.
Printing Services Associate
Garland Independent School District
Garland, Texas
09.2016 - 08.2017
- Collaborated with team members to achieve target results.
- Maintain routine files and records and prepared routine reports
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
Education
Certification - System Admin
ServiceNow Next Gen Program
Online / On-Demand12.2022
Bachelor of Science - Kinesiology
Sam Houston State University
Huntsville, TX01.2017
Skills
- Standards Compliance
- Customer Service
- Data Entry Software
- Collaborative Team Player
- Microsoft Windows and Office
- Video Conferencing
- Adobe Creative Cloud
- Auditing Service Requests
- User Interface
- Eagerness to Learn New Technologies
Timeline
Business Owner
Riske International LLC.
02.2020 - Current
Laboratory Aide
Inform Diagnostics
09.2019 - 05.2020
Material Handler
FedEx Express
10.2018 - 08.2020
Printing Services Associate
Garland Independent School District
09.2016 - 08.2017
Certification - System Admin
ServiceNow Next Gen Program
Bachelor of Science - Kinesiology
Sam Houston State University
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