Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Fera

Warwick,RI

Summary

Marketing student at the University of Tampa. Experienced in customer service for five years. Recognized for enhancing team performance and delivering personalized service, resulting in increased customer satisfaction. Skilled in critical thinking and problem resolution, fostering a positive and efficient work environment.

Overview

4
4
years of professional experience

Work History

Waitress

Greggs Restaurants
06.2024 - Current
  • Provided exceptional customer service through attentive and efficient order management.
  • Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
  • Managed multiple tables simultaneously while maintaining a positive dining experience for guests.
  • Trained new waitstaff on menu items, service protocols, and customer interaction techniques.

Customer Service Lead

Dear Hearts Ice Cream
03.2021 - Current
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Maintained exceptional customer service standards throughout every shift.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Supervised customer service team to enhance service quality and efficiency.

Education

Bachelor of Science - Marketing

University of Tampa
Tampa, FL
05-2027

High School Diploma -

Pilgrim High School
Warwick, RI
06-2023

Skills

  • Customer relations
  • Sales
  • Critical thinking
  • Problem resolution
  • Staff training
  • Cash handling
  • Product sales

Timeline

Waitress

Greggs Restaurants
06.2024 - Current

Customer Service Lead

Dear Hearts Ice Cream
03.2021 - Current

Bachelor of Science - Marketing

University of Tampa

High School Diploma -

Pilgrim High School

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