Kendall Goudeau
Prairieville,LA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Service Manager
Deep South Crane and Rigging
Baton Rouge, LA
01.2016 - 03.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Coordinated with other departments within the organization to ensure swift and safe repairs.
- Created detailed reports on service activities for senior management review.
- Ensured compliance with applicable laws and regulations related to services provided.
- Guided department employees on changes from management.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Road Mechanic
Deep South Crane and Rigging
Baton Rouge , LA
01.2011 - 01.2016
- Performed routine maintenance and repairs on a variety of vehicles, including heavy equipment, cranes, 18 wheelers, trailers, and company's entire fleet.
- Adhered strictly to safety protocols at all times while working in multiple refineries, chemical plants, and remote job sites.
- Troubleshot and diagnosed issues with heavy equipment systems.
Shop Mechanic
Deep South Crane and Rigging
Baton Rouge, LA
01.2008 - 01.2011
- Performed preventative maintenance services on vehicles such as oil changes, brake repairs, tune-ups, fluid flushes and coolant replacements.
- Performed repairs on electrical, hydraulic, and mechanical components..
- Completed required inspections on fleet equipment to ensure local and national compliance.
Service Technician
Gerry Lane Automotive
Baton Rouge, LA
01.2006 - 01.2008
- Diagnosed problems and determined solutions for various customer issues.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Member of Key Employee program
Mechanic
Army National Guard
New Roads, LA
04.2003 - 04.2009
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
Education
Some College (No Degree) - Engineering
LSU
Baton Rouge, LASkills
- Work Planning and Prioritization
- Schedule Management
- Staff Supervision
- Service Documentation
- Conflict Resolution
- Multiple Priorities Management
- New Employee Hiring
- Customer Service Management
- Service Scheduling
- Crew Leadership
- Employee Supervision
- Workflow Management
- Outgoing and Energetic
- Time Management
- Mechanical Diagnostics
- Technical Troubleshooting
- Regulations Compliance
- Critical Thinking
- Problem-Solving
- Multitasking and Organization
- Operational Efficiency
- Task Delegation
Timeline
Service Manager
Deep South Crane and Rigging
01.2016 - 03.2024
Road Mechanic
Deep South Crane and Rigging
01.2011 - 01.2016
Shop Mechanic
Deep South Crane and Rigging
01.2008 - 01.2011
Service Technician
Gerry Lane Automotive
01.2006 - 01.2008
Mechanic
Army National Guard
04.2003 - 04.2009
Some College (No Degree) - Engineering
LSU
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