Kendall Hodson
Ewa Beach,HI
Summary
Dynamic Maintenance Supervisor with extensive experience at Greystar, adept at managing teams of over 10 employees and enhancing operational efficiency. Proven track record in implementing preventative maintenance programs, improving service response times, and fostering strong communication with residents. Skilled in report writing and safety protocol adherence, ensuring high standards of service and tenant satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Technician
Greystar
'Ewa Beach, HI
08.2016 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and tenant comfort.
- Conducted routine maintenance checks on plumbing and electrical systems to prevent service disruptions.
- Responded promptly to repair requests, maintaining high standards of customer service and satisfaction.
- Collaborated with team members to streamline maintenance processes, enhancing operational efficiency.
- Documented service actions in work order management system for accurate record-keeping and tracking.
- Trained new technicians on safety protocols and equipment usage, fostering a culture of safety awareness.
- Implemented preventive maintenance schedules, reducing emergency repair incidents significantly.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Wear House Manager
Greystar
'Ewa Beach, HI
08.2016 - Current
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and efficient workflow.
- Managed inventory control processes, resulting in improved accuracy in stock levels and order fulfillment.
- Developed strategies to streamline logistics operations, reducing processing time for incoming shipments.
- Analyzed warehouse performance metrics to identify areas for improvement and drive operational efficiency.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Sat in budget camps to go over inventory and money management
Maintenance Supervisor
Greystar
'Ewa Beach, HI
08.2016 - Current
- Supervised maintenance team to ensure timely completion of service requests.
- Implemented preventative maintenance programs to enhance property safety and efficiency.
- Conducted regular inspections of facilities to identify repair needs and prioritize tasks.
- Coordinated with vendors for timely procurement of materials and services required for repairs.
- Trained staff on best practices in maintenance procedures and safety protocols.
- Developed and maintained accurate records of work orders and inventory management systems.
- Streamlined maintenance workflows to reduce response times for resident requests.
- Collaborated with property management to address tenant concerns related to maintenance issues.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 11 employees and scheduled shifts.
Service Technician
Forest City
Honolulu, HI
03.2007 - 08.2016
Service Technician
Hunt
Honolulu, HI
03.2007 - 08.2016
- Led initiatives for improving service response times through process optimization strategies.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Laborer
MWR
Joint Base Pearl Harbor-Hickam, HI
07.2006 - 08.2006
- Operated machinery and tools to complete various labor tasks efficiently.
- Assisted in maintaining cleanliness and organization of worksite areas.
- Followed safety protocols to ensure a secure working environment for all personnel.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Education
High School Diploma -
James Campbell High School
'Ewa Beach, HI06.2006
Skills
- Managing more then 10 employees
- Writing reports
- Assisted the senior manager when he took vacation
- Sat in budget meetings
- Overseen service team and all work orders
- Overseen the makeready team and their schedules
- Working with residents to allow them to feel heard
- I hold the safety meeting for the maintenance team in the all team huddles
Certification
Campt certification
Esco institute epa universal
Cop certification
Renovator initial certification
Timeline
Service Technician
Greystar
08.2016 - Current
Wear House Manager
Greystar
08.2016 - Current
Maintenance Supervisor
Greystar
08.2016 - Current
Service Technician
Forest City
03.2007 - 08.2016
Service Technician
Hunt
03.2007 - 08.2016
Laborer
MWR
07.2006 - 08.2006
High School Diploma -
James Campbell High School