Kendall Jones
Yukon,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Donor Room Receptionist
Oklahoma Blood Institute
Oklahoma City, OK
08.2023 - Current
- Greet visitors and provide them with assistance and excellent customer service
- Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
- Schedule appointments for donors, customers, and other visitors.
- Maintain a neat reception area by organizing materials.
- I host Microsoft Teams Meetings biweekly and created programs to incentivize staff to reschedule donors
- I created and took on a role for planning and executing activities for the staff birthday's, celebrations & achievements
- I track and report our center's draw numbers and progress with the Contact Center
Manager
Sports Clips
Yukon, OK
02.2016 - 07.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- I had a lead marketing role working with community groups such as the VFW, Yukon Public Schools and local businesses
Education
High School Diploma -
Yukon High School
Yukon, OK05-2018
Course completed - Cosmetology
Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon, OK04-2017
Skills
- Bookkeeping
- File Management
- Administrative Support
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Spreadsheet tracking
- Professional Demeanor
- Strategic Planning
- Meeting Preparation
- Office Management
- Scheduling
- Staff Management
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Positive and professional
- Organization skills
Timeline
Donor Room Receptionist
Oklahoma Blood Institute
08.2023 - Current
Manager
Sports Clips
02.2016 - 07.2024
High School Diploma -
Yukon High School
Course completed - Cosmetology
Canadian Valley Technology Center - Cowan/Yukon/Czech
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