Kendall Jorgensen
Clermont,FL
Summary
Emerging hospitality professional with fundamental experience in restaurant operations and a commitment to delivering exceptional customer service. Skilled in basic customer service, introductory food and beverage knowledge and fundamental POS system operation. Recognized for teamwork, effective communication and a strong aptitude for learning and adaptability. Eager to contribute to restaurant success and poised for growth in a dynamic market.
Overview
9
9
years of professional experience
Work History
Bartender\ Server
Applebees
Clermont, FL
10.2019 - Current
- Mixed cocktails and prepared beverages according to established recipes.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar inventory and ordered supplies as needed.
- Handled cash transactions accurately and processed payments swiftly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Handled customer inquiries and resolved issues effectively and promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Ensured dietary restrictions of guests were followed, guiding them to items that met their nutritional needs.
Shift Manager\ Line cook
Arby's
Clermont, FL
06.2016 - 10.2019
- Handled customer inquiries and complaints, resolving issues promptly to maintain high service standards.
- Successfully managed cash register operations, including opening and closing procedures, and proper record keeping.
- Assisted with inventory and learned ordering processes to maintain stock levels.
- Cooked and prepared food to be served, complying with all sanitation, health, and personal hygiene standards.
- Followed established recipes, portions, and procedures.
- Store food properly and safely by checking dates, labeling items, and following food safety guidelines to prevent contamination and ensure quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
GED -
Lake Minneola High School
Minneola, FL06-2017
Skills
- Customer service
- Cash handling
- Inventory management
- Complaint resolution
- Effective communication
- Outstanding customer service
- Hospitality and accommodation
- Cocktail preparation
- Alcohol safety
- Memory retention
Timeline
Bartender\ Server
Applebees
10.2019 - Current
Shift Manager\ Line cook
Arby's
06.2016 - 10.2019
GED -
Lake Minneola High School