Kendall Kerns
St. Petersburg,FL
Summary
Dedicated and compassionate professional with a strong background in law enforcement, youth support, and client advocacy. Experienced in crisis intervention, case documentation, and building trusting relationships with diverse populations. Adept at guiding young adults through challenging transitions, resolving conflicts, and connecting individuals with community resources. Passionate about supporting youth in foster care as they navigate independence, housing, education, and employment.
Overview
10
10
years of professional experience
Work History
Employee Performance Consultant
Lockton Companies
Tampa, Florida
11.2022 - 04.2023
- Provided one-on-one coaching, education, and support to employees navigating benefits and workplace challenges.
- Guided individuals through complex systems, demonstrating empathy, patience, and strong problem-solving skills.
Benefits Specialist
American Income Life Insurance Company
Safety Harbor, Florida
08.2022 - 10.2022
- Built trust with clients by listening to their needs and recommending supportive solutions.
- Educated individuals and families on benefits options, helping them make informed decisions about health and financial well-being.
Police Officer
City Of Brookfield Police Department
Brookfield, Wisconsin
04.2015 - 01.2022
- Served as a School Resource Officer, mentoring students and collaborating with administrators on behavioral, mental health, and disciplinary needs.
- Provided crisis intervention, de-escalated conflicts, and connected youth and families with counseling, education, and community resources.
- Processed sensitive documentation, maintained detailed case records, and ensured compliance with policy and legal standards.
- Trained and mentored new officers, reinforcing strong communication, empathy, and professional conduct.
Sheriff's Deputy
Ozaukee County Jail
Port Washington, Wisconsin
08.2013 - 04.2015
- Monitored and supported individuals in custody, helping them navigate behavioral and emotional challenges.
- De-escalated disputes, facilitated access to education, counseling, and medical services, and promoted a safe rehabilitative environment.
- Maintained accurate records of incidents, ensuring accountability and compliance with regulations.
Education
63 Hour Real Estate Certification
Kaplan
Tampa, FL10-2023
Bachelor of Arts - Psychology
Concordia University of Wisconsin
Mequon, WI05-2012
Skills
- Case Management & Client Advocacy
- Crisis Intervention & Conflict Resolution
- Trauma-Informed Care Practices
- Youth Mentorship & Support Services
- Cultural Competence & Diversity Awareness
- Community Resource Coordination
- Documentation & Compliance
- Confidentiality & Professional Integrity
Timeline
Employee Performance Consultant
Lockton Companies
11.2022 - 04.2023
Benefits Specialist
American Income Life Insurance Company
08.2022 - 10.2022
Police Officer
City Of Brookfield Police Department
04.2015 - 01.2022
Sheriff's Deputy
Ozaukee County Jail
08.2013 - 04.2015
63 Hour Real Estate Certification
Kaplan
Bachelor of Arts - Psychology
Concordia University of Wisconsin