Kendall Kintanar
Leo-Cedarville,IN
Summary
Driven Customer Experience Leader with background in managing customer relations, ensuring client satisfaction, and improving business performance. Strengths include development of innovative customer experience strategies, team leadership, and effective communication. Previous roles have seen significant enhancements in customer loyalty and overall client satisfaction through strategic initiatives and proactive engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Director
Peter Franklin Jewelers
Fort Wayne, IN
05.2023 - Current
- Delivered exceptional customer service, assisting with product selection and inquiries
- Processed payments and managed transactions using point-of-sale systems
- Handled inventory, stocked merchandise, and maintained a clean store environment
- Advised customers on product options, warranties, pricing, and policies
- Upsold products and services to enhance sales and revenue
- Wrote up jewelry repairs and resolved customer complaints professionally
- Collaborated in staff meetings to improve operations and sales strategies
Bridal Consultant
I Do Bridal Boutique
Fort Wayne, IN
01.2022 - 04.2023
- Assisted brides in selecting wedding gowns and accessories, such as veils and headpieces.
- Provided customer service to ensure that customers were satisfied with their purchases.
- Organized fittings and alterations to ensure that garments fit properly prior to the wedding day.
- Displayed excellent communication skills when interacting with clients both in-person and over the phone.
- Advised clients on fabrics, colors, styles and trends in order to meet their needs.
Retail Sales Associate
Hollister.Co
Fort Wayne, Indiana
07.2021 - 03.2023
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Bachelor - Business Management
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05-2025
High School Diploma -
Homestead Senior High School
Fort Wayne, IN05-2022
Skills
Customer Service
Sales & Upselling
Product Knowledge
Point-of-Sale (POS) Systems
Inventory Management
Communication
Problem Solving
Attention to Detail
Social Media Management
Team Collaboration
Languages
English
Native/ Bilingual
Spanish
Limited
Dutch
Elementary
Certification
- Gemological Institute of America Certificates for Jewelry Essentials, Diamond Essentials, and Colored Stone Essentials.
- Gemological Institute of America Applied Jewelry Professional Diploma.
References
References available upon request.
Timeline
Customer Experience Director
Peter Franklin Jewelers
05.2023 - Current
Bridal Consultant
I Do Bridal Boutique
01.2022 - 04.2023
Retail Sales Associate
Hollister.Co
07.2021 - 03.2023
Bachelor - Business Management
Indiana University - Purdue University Fort Wayne
High School Diploma -
Homestead Senior High School
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