KENDALL LANFORD GEORGE
Lanham,MD
Summary
Compassionate veterinary receptionist with background in a busy clinic environments while providing top-notch customer service to pet owners and maintaining efficient office operations. Strengths include communication skills, organizational abilities, and knowledge about animal care. Have contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with non-medical tasks.
Overview
32
32
years of professional experience
Work History
Client Care Specialist
Caring Hands Animal Hospital
04.2018 - Current
- Provide friendly, quality client care to the patients and clients of Caring Hands Animal Hospital.
- Possess exceptional interpersonal communication skills (both verbal and written): Ability to effectively relate to pet owners, visitors, and other healthcare team members.
- Perform a variety of clerical duties, including filing, cleaning, and organizing the reception area.
- Knowledge of computers, relevant software applications, including Microsoft Office, and Avimark.
- Schedule appointments; check clients in and out using Avimark veterinary software; Prepare mailings such as sympathy cards and client surveys.
- Collect client fees, process credit card and CareCredit transactions, and assist in accounting of cash drawer. Run end-of-day transactions.
- Provide knowledgeable, non-diagnostic advice concerning the care and treatment of animals. Determine the nature of injury/illness and comfort distressed pet owners. Follow established hospital policies and procedures in scheduling clients for immediate treatment of pets.
- Determine whether immunizations and tests are current, and recommend updates of necessary immunizations and tests to clients when applicable. Retrieve patient records from other veterinary hospitals. Fill/refill prescriptions. Educate clients on over-the-counter products, heartworm, and external parasite preventatives.
- Assisted clients with product inquiries and troubleshooting.
Medical Administrative Assistant
Humane Rescue Alliance
Washington DC, DC
07.2021 - 11.2022
- Provided administrative support to the Medical Center or Spay & Neuter Center (SNC), including but not limited to: preparing, maintaining, and monitoring accurate and complete medical records (i.e., exam, surgery, medication) for shelter, foster, and public animals in the Vetter and PetPoint systems.
- Scheduled exams and surgeries for in-shelter or foster pets and maintained SNC schedule.
- Worked as part of a team to complete administrative duties related to the medical/surgical department. Collaborate with members of other departments to ensure that animal and patron needs are met in a timely manner.
Veterinarian Assistant/Receptionist
Prince George’s Animal Hospital
Landover Hills, MD
06.1992 - 06.2004
- Billed and invoiced clients, along with maintained records.
- Assisted in maintaining inventory.
- Operated standard laboratory animal equipment, including scales, x-ray machines, and steam cleaners.
- Assisted with specialized veterinary procedures, such as physical examinations, treatments, surgery, radiology, baths, and nail trims.
- Ensured that all rooms were properly stocked with supplies, clean, and orderly.
- Assisted veterinarians in medical procedures, such as taking blood and urine samples, administering medication, and performing minor surgeries.
- Provided general nursing care for animals, including feeding, bathing, grooming, exercising and restraining them during examinations or treatments.
- Monitored vital signs of animals, such as pulse rate and temperature.
Education
Veterinary Medicine
Prince George's Community College
Upper Marlboro, MD08-2012
Associate of Art - Sociology
Prince George’s Community College
Upper Marlboro, MD05-2008
Bachelor of Science - Pre. Veterinarian Medicine
Delaware State University
Dover, DE05-1996
High School Diploma -
DuVal High School
Lanham, MD06-1992
Some College (No Degree) - Sociology/Criminal Justice
Bowie State University
Bowie, MDSkills
- Computer/Technical Literacy
- Time Management Abilities
- Attention to Detail
- Payment Processing
- Appointment Scheduling
- Veterinary Medical Records Software
- Discharging Patients
- Animal Handling
- Billing and Invoicing
- Veterinary standards and procedures
- Telephone Etiquette
Timeline
Medical Administrative Assistant
Humane Rescue Alliance
07.2021 - 11.2022
Client Care Specialist
Caring Hands Animal Hospital
04.2018 - Current
Veterinarian Assistant/Receptionist
Prince George’s Animal Hospital
06.1992 - 06.2004
Veterinary Medicine
Prince George's Community College
Associate of Art - Sociology
Prince George’s Community College
Bachelor of Science - Pre. Veterinarian Medicine
Delaware State University
High School Diploma -
DuVal High School
Some College (No Degree) - Sociology/Criminal Justice
Bowie State University
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