Meghan Voloshin
Final Gift Pet Memorial Service
Seymour
1
Certification
22
years of professional experience
Compassionate and safety - focused professional with 20 years of experience in the medical and customer service fields. Seeking to transition into child care. Excellent people and problem-solving abilities.
Work History
Client care Specialist
1 Year 8 Months- Managed a high volume of incoming customer inquiries via phone, email, and chat
- Guided families through final arrangements for their loved ones, ensuring a compassionate and supportive process.
- Facilitated procurement of urns and memorial items, catering to families' preferences and needs.
- Coordinated transport services with outside vendors, ensuring timely and respectful transportation.
- Organized and scheduled viewings and visitations for families
- Assisted families with the billing process
- Worked alongside the burial team
Customer Service Representative
3 Years 4 Months- Provided warm and professional assistance to customers, enhancing their experience.
- Assisted customers with questions.
- Handled emails, inbound calls, and outbound calls.
- Engaged with customers through live chat, addressing inquiries and concerns promptly.
- Managed customer communications via email, inbound, and outbound calls.
Registered Medical Assistant
1 Year 10 Months- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Maintained accurate medical records for patients, ensuring confidentiality and HIPAA compliance
- Performed basic laboratory tests such as blood draws, urinalysis, and EKGs
- Prepared examination rooms by sterilizing equipment and stocking necessary supplies
- Educated patients on medication usage, diet restrictions, and self-care techniques for improved health management
- Managed inventory of medical supplies and equipment to ensure readiness and support patient care
- Ensured a clean and organized work environment by following infection control protocols at all times
- Managed inventory of medical supplies and equipment to ensure availability when needed
- Trained new medical assistants on office procedures, patient interactions, and clinical tasks
- Supported front desk operations by greeting patients, checking them in, and verifying insurance information
- Collaborated with insurance companies to obtain pre-authorization for certain procedures or medications
- Managed incoming and outgoing medical correspondence, including faxes, emails, and mail
- Educated patients on pre-visit instructions such as fasting requirements or medication restrictions prior to certain procedures or tests
Medical Assistant
14 Years 10 Months- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Delivered customer service to patients by promptly addressing inquiries and concerns, enhancing patient satisfaction and experience
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Assisted with minor surgical procedures by preparing sterile equipment and supporting physicians during procedures to ensure patient safety
- Assisted team by providing support during patient procedures. in training new medical assistants on office protocols and clinical procedures
- Utilized electronic health record (EHR) systems for accurate documentation and efficient retrieval of patient information, streamlining workflow
- Responded quickly during emergencies or urgent situations within the clinic setting
- Assisted physicians and nurses in patient examinations, procedures, and treatments
Education
Medical Assistant - Certified Medical Assistance program
Skills
Data entry
Reception management
Medical terminology
In-person customer service
Appointment scheduling
Computer literacy
EHR
Client relations
Cleaning and sanitizing
Activities planning
CPR training
Records management
Friendly and respectful
Caring and responsible
Certification
- Certified Medical Assistant
- CPR Certification
- First Aid Certification
Languages
English
Additional Information
- Authorized to work in the US for any employer
- EPIC, E-Clinical works and Next Gen EMR
Timeline
Client care Specialist
Final Gift Pet Memorial Service
11.2024 - CurrentRead More
Customer Service Representative
Fox Pest Control
06.2021 - 10.2024Read More
Registered Medical Assistant
Waterbury Pulmonary Associates
08.2019 - 06.2021Read More
Medical Assistant
David C Levi MD
10.2004 - 08.2019Read More
Branford Hall Career Institute-Southington Campus
Medical Assistant from Certified Medical Assistance program
Read More