Lisette Toledo
Fort Myers
Summary
Knowledgeable Certified Professional Coder with comprehensive expertise in medical coding and compliance. Proven track record in ensuring accurate coding practices, contributing to efficient and effective healthcare operations. Demonstrated proficiency in ICD-10-CM and CPT coding, along with strong analytical and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Client Care Specialist
Banesco USA
10.2021 - 10.2023
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
Insurance Agent
UniVista Insurance
10.2018 - 10.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Teacher
Open Door Preschool
07.2017 - 09.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Receptionist
BMW of Fort Myers
09.2016 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Customer Service Associate
Ross Dress for Less
06.2015 - 07.2017
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Education
No Degree - Certified Profesional Coder(CPC)
Excelsior Technical Institute
Miami, FL03-2025
Skills
- Team collaboration
- Friendly, positive attitude
- Customer service
- CPT coding
- ICD-10CM proficiency
- HCPCS level II mastery
- Medical terminology
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Care Specialist
Banesco USA
10.2021 - 10.2023
Insurance Agent
UniVista Insurance
10.2018 - 10.2021
Teacher
Open Door Preschool
07.2017 - 09.2018
Receptionist
BMW of Fort Myers
09.2016 - 09.2018
Retail Customer Service Associate
Ross Dress for Less
06.2015 - 07.2017
No Degree - Certified Profesional Coder(CPC)
Excelsior Technical Institute
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