Victoria Acosta
Houston,TX
Summary
Detail-oriented professional with a strong background in client care and front desk operations. Known for exceptional multitasking and organizational skills, consistently ensuring smooth operations and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Client Care Specialist
Professional Compounding Centers Of America
Houston, TX
08.2023 - Current
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Conducted follow-up communications to ensure client satisfaction and foster long-term relationships.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
Receptionist
Sealy Kids Dentistry
Sealy, TX
07.2022 - 06.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Assisted in maintaining accurate records of visitor logs and inquiries.
- Developed strong communication channels with clients, enhancing service quality.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized and maintained files and records to ensure up-to-date documentation.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Sales Associate
ACE Cash Express Inc.
Houston, TX
02.2019 - 12.2020
- Assisted customers in processing transactions efficiently and accurately.
- Handled cash management, ensuring proper balancing of cash drawers.
- Maintained a clean and organized sales floor to improve customer accessibility.
- Resolved customer inquiries and issues, fostering positive relationships.
- Collaborated with team members to achieve daily sales goals effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Discussed financial options with clients and provided informed suggestions.
- Prepared contracts and related documentation according to strict standards.
Education
High School Diploma -
Sealy High School
Sealy, TX06-2016
Skills
- Customer relations
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Relationship building
- Client documentation
- Team building
- Self motivation
- Analytical thinking
- Microsoft Office Suite
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Client Care Specialist
Professional Compounding Centers Of America
08.2023 - Current
Receptionist
Sealy Kids Dentistry
07.2022 - 06.2023
Sales Associate
ACE Cash Express Inc.
02.2019 - 12.2020
High School Diploma -
Sealy High School