EBONY BANDY
Brownsburg,IN
Summary
Professional with proven track record in client relations and care. Strong focus on team collaboration and achieving results. Skilled in problem-solving, communication, and adaptability. Known for reliability and flexibility in meeting changing needs. Ready to make significant impact in client satisfaction and service excellence.
Overview
20
20
years of professional experience
Work History
Client Care Specialist
CLEAR CAPTIONS
06.2023 - Current
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
Group Service/Life claims Associate
ONEAMERICA
09.2020 - 03.2023
- Assisting Policyholders, brokers, account managers, regional managers and employees with Benefit contract information
- Specific benefit information, Billing inquiries, enrolling and terminating coverages for employees
- Processing transactions
- Assisting beneficiaries, funeral homes, Policyholders and family members, with the claims process, status updates and informative changes made to claim
Emergency Roadside Assistance
GEICO
01.2017 - 02.2020
- Assisting Policyholders when they experience problems with their vehicles
- Paying close attention to details and verification
- Handling over 60 calls per day
Customer Service Rep
BRIGHT HOUSE NETWORKS
12.2016 - 11.2017
- Providing Excellent Customer Service
- Effortlessly troubleshooting equipment issues, assisting customers with all billing and payment inquiries, scheduling technician appointments, informatively providing company possibilities to gain new subscribers
Customer Service Rep
LOWE'S
07.2015 - 12.2016
- Providing excellent customer service, accurately receive and complete sales transactions, providing assistant on sales floor, Processing returns and answering a multi-line phone to assist customers with inquiries
Receptionist
PS COMPANIES
03.2012 - 05.2014
- Provided a good first impression of the company as the initial contact person
- Answered phones and directed calls
- Operated office machines: Copier, Scanner, Computers, fax and voicemail systems
Lead Childcare Teacher
NEAL'S LOVING FAMILY
01.2011 - 01.2012
- Organized and led activities (games, arts and crafts, music, and storytelling) to promote physical, mental, and social development
- Taught basic skills such as color, shape, and number recognition, as well as social skills
- Responsible for establishing behavioral rules and procedures
- Obtained Two Certificates for SIDS and SHAKEN BABY SYDROME in 2011
Office Clerk
COAKLEY TECH
01.2005 - 03.2008
- Maintained and updated filing, inventory, mailing, and database systems
- Open, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail
- Reviewed files, records, and documents to respond to requests
- Computed, recorded, and proofread data, records, and reports
- Operated office machines: Copier, Scanner, Computers, fax and voicemail systems
Education
High School Diploma -
James Madison High School
Milwaukee, WI06-2001
Skills
- Customer service support
- Data entry
- Attention to detail
- Problem-solving abilities
- Multifunctional machines
- Document review
- Customer relations
- Quality assurance standards
- Proficient in Salesforce
- Time management
- Excellent communication
- Reliability
- Multitasking
- Effective communication
- Microsoft Office Suite
- Team collaboration
- Adaptability and flexibility
Timeline
Client Care Specialist
CLEAR CAPTIONS
06.2023 - Current
Group Service/Life claims Associate
ONEAMERICA
09.2020 - 03.2023
Emergency Roadside Assistance
GEICO
01.2017 - 02.2020
Customer Service Rep
BRIGHT HOUSE NETWORKS
12.2016 - 11.2017
Customer Service Rep
LOWE'S
07.2015 - 12.2016
Receptionist
PS COMPANIES
03.2012 - 05.2014
Lead Childcare Teacher
NEAL'S LOVING FAMILY
01.2011 - 01.2012
Office Clerk
COAKLEY TECH
01.2005 - 03.2008
High School Diploma -
James Madison High School
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