Kendall Lockman
Northport
Summary
Dynamic graduate from The University of Alabama with a bachelor's degree in American Studies and a minor in Business, currently leveraging skills in the insurance sector. Eager to transition back into a sales or management role within a remote environment, seeking a full-time opportunity that fosters organizational excellence and drives results. Passionate and determined, equipped with strong leadership abilities aimed at exceeding employer expectations and contributing to team success. Prepared to bring a unique blend of academic knowledge and practical experience to enhance business outcomes.
Overview
9
9
years of professional experience
Work History
Travel Agent
Premier Travel Collective/WorldVia
Northport, AL
09.2024 - Current
- Developed customized travel itineraries based on client preferences and budgets.
- Researched and arranged accommodations, transportation, and activities for diverse destinations.
- Provided expert advice on travel regulations, visa requirements, and safety protocols.
- Mentored junior agents in customer service techniques and effective sales strategies.
- Analyzed market trends to identify new opportunities for travel packages and promotions.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
Agency Development Manager
Innovative Benefit Consultants, Colonial Life
07.2024 - Current
- Developed and implemented training programs for agency representatives to enhance performance and compliance.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency and client satisfaction.
- Mentored new agency managers on best practices, fostering a culture of continuous improvement and accountability.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Increased agency revenue by implementing effective sales strategies and training programs for agents.
- Conducted regular performance reviews with agents to identify areas for improvement and establish career goals.
ELA Teacher
Tuscaloosa County High School, Tuscaloosa County Schools
Northport, AL
08.2022 - 05.2024
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated discussions to enhance student comprehension and critical thinking skills.
- Implemented diverse instructional strategies to accommodate varied learning styles.
- Assessed student progress through formative and summative evaluations.
- Collaborated with colleagues to refine teaching methodologies and improve student outcomes.
- Promoted a growth mindset in students by setting high expectations and providing support for individual academic goals.
- Participated in professional development opportunities, staying current on teaching strategies and best practices for ELA education.
ELA Teacher
Paul W. Bryant High School, Tuscaloosa City Schools
Cottondale, AL
08.2021 - 07.2022
- Analyzed student performance data to inform instructional adjustments and interventions.
- Monitored student progress closely using formative assessments, adjusting instructional approaches as needed for optimal learning outcomes.
- Developed and maintained positive relationships with parents, fostering open communication about student progress and achievements.
- Enhanced student comprehension of complex texts through targeted reading strategies and guided practice activities.
- Integrated real-world connections into lessons, helping students see the relevance of ELA topics to their daily lives.
- Helped students develop academic, social and emotional skills for long-term success.
- Prepared and implemented lesson plans covering required course topics.
- Promoted effective verbal and written communication through listening, speaking, reading, and writing practice.
Treatment Coordinator
Birmingham Orthodontics
Birmingham, AL
12.2020 - 08.2021
- Coordinated patient treatment plans, ensuring alignment with orthodontic protocols and patient needs.
- Streamlined appointment scheduling processes, enhancing operational efficiency and patient satisfaction.
- Managed patient records using advanced dental software, ensuring accuracy and compliance with regulations.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
Brand Operations Manager
Victoria's Secret
Birmingham, AL
03.2017 - 12.2020
- Developed and implemented brand strategies to enhance market positioning and customer engagement.
- Analyzed sales data to identify trends, optimizing inventory management and product assortment.
- Collaborated with cross-functional teams to ensure alignment on branding initiatives and promotional activities.
- Led training sessions for staff on brand standards and operational procedures, fostering a culture of excellence.
- Boosted employee morale through effective communication, fostering a positive work environment that increased productivity levels.
- Created compelling visual assets for various marketing channels, enhancing overall brand image among target audiences.
- Streamlined operations for improved efficiency, managing resources and budget allocations effectively.
- Implemented innovative merchandising strategies to maximize in-store visibility and drive customer conversion.
Education
Bachelor of Science - American Studies, Business
The University of Alabama
Tuscaloosa05-2020
Skills
- High volume environments
- Travel industry expertise
- Team leadership
- Customer service
- Office administration
- Sales strategy development
- Sales presentations
- Multitasking
- Organizational skills
- Literary analysis
- Project-based learning
- Business development and planning
Accomplishments
- Has been the top booking agent at Showroom Travel since 2025 due to exceptional service and customer relationship building skills.
- Created new Merchandise Flow Standards for the Victoria's Secret location in Tuscaloosa, AL and they became new standards across the entire brand.
- Earned the “Best Backroom” Award in 2020 for the implementation and execution of Merchandise Flow Standards.
- Earned "Silver, Gold, Platinum, and Emerald Awards" in the first two quarters of 2024 for exceeding sales goals.
- Earned "Sales Representative of the Year Runner-Up Award" for 2024 in only two quarters.
- Earned "Gold Award and Plan Achievement" in the first two quarters of 2025 for exceeding sales plan.
Leadership/Involvement
Assistant Varsity Girls Basketball Coach, Bryant High School 2021-2022 | Assistant Varsity Volleyball Coach, Bryant High School 2021-2022 | Tuscaloosa County High School 2022-2023 | Club Volleyball Coach, NetForce Volleyball Academy 2022-2024 | Club Volleyball Area Director, NetForce Volleyball Academy 2023-2024 | Head Varsity Volleyball Coach, Bryant High School 2022, Tuscaloosa County High School 2023-2024 | Cultural Leadership Team, Bryant High School 2021-2022 | New Teacher Mentor Program, Bryant High School 2021-2022, Tuscaloosa County High School 2022-2023 | School Newspaper, Bryant High School 2021-2022 | CERT Team, Bryant High School 2021-2022 | ELA Curriculum Mapping, TCSS 2023-2024 | Highlands Kids Dream Team, Church of the Highlands, 2016-2020 | Freedom Curriculum Leader, Church of the Highlands, 2017-2020
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Travel Agent
Premier Travel Collective/WorldVia
09.2024 - Current
Agency Development Manager
Innovative Benefit Consultants, Colonial Life
07.2024 - Current
ELA Teacher
Tuscaloosa County High School, Tuscaloosa County Schools
08.2022 - 05.2024
ELA Teacher
Paul W. Bryant High School, Tuscaloosa City Schools
08.2021 - 07.2022
Treatment Coordinator
Birmingham Orthodontics
12.2020 - 08.2021
Brand Operations Manager
Victoria's Secret
03.2017 - 12.2020
Bachelor of Science - American Studies, Business
The University of Alabama