Kendall Lyle
Hampton,Ga
Summary
Enthusiastic professional eager to secure a role as an engaged team member, leveraging my exceptional customer service skills and strong communication abilities to fulfill company responsibilities.
Overview
18
18
years of professional experience
Work History
HYBRID AND REMOTE CUSTOMER ASSISSTANCE
Toyota Financial Services
Alpharetta, GA
01.2025 - Current
- Resolved delinquent consumer accounts by implementing effective solutions.
- Skilled at working independently and collaboratively in a team environment.
- Utilized decision-making strategies to address problems and enhance operational efficiency.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HYBRID AND REMOTE CUSTOMER SERVICE SPECIALIST
American Credit Acceptance
10.2018 - 03.2024
- Managing consumer credit accounts that involves communication via email, chat and phone
- Handling 200+ inbound and outbound calls daily while providing exceptional customer service
- Supporting total loss accounts and managing collections
- Working remotely or in a hybrid setting, processing payments, and aiding customers with deficient balances.
SALES AND CUSTOMER SERVICE SPECIALIST
Enterprise Holdings
07.2014 - 10.2018
- Processing all rental car transactions while documenting the overall customer experience
- Specializing in sales with tailored amenities for each vehicle
- Welcoming each customer and ensuring they receive pertinent information upon departure
- Logging customer concerns and their respective solutions in Excel.
SALES AND CUSTOMER SERVICE
Garden Ridge
10.2012 - 09.2013
- Processing transactions and refunds at the cash register
- Managing daily shipping and receiving of merchandise
- Overseeing store opening and closing procedures.
SALES AND CUSTOMER SERVICE
Hobby Lobby
10.2007 - 07.2009
- Processing transactions and refunds at the cash register
- Managing daily shipping and receiving of merchandise
- Overseeing store opening and closing procedures.
Education
Mass Communications -
FORT VALLEY STATE UNIVERSITY
05.2011
College Preparatory -
RIVERDALE HIGH SCHOOL
05.2009
Skills
- Accounts Receivable
- Data Analysis
- Organizational Skills
- Customer Service
- Critical Thinking Skills
- Cross Functional Collaboration
- Creative Writing Skills
- Team Player
- Detail Oriented
Timeline
HYBRID AND REMOTE CUSTOMER ASSISSTANCE
Toyota Financial Services
01.2025 - Current
HYBRID AND REMOTE CUSTOMER SERVICE SPECIALIST
American Credit Acceptance
10.2018 - 03.2024
SALES AND CUSTOMER SERVICE SPECIALIST
Enterprise Holdings
07.2014 - 10.2018
SALES AND CUSTOMER SERVICE
Garden Ridge
10.2012 - 09.2013
SALES AND CUSTOMER SERVICE
Hobby Lobby
10.2007 - 07.2009
College Preparatory -
RIVERDALE HIGH SCHOOL
Mass Communications -
FORT VALLEY STATE UNIVERSITY